Company Background:
We are representing a well known Logistic Company hiring Customer Service Coordinator to join the team based in Sepang/ KLIA.
Job Responsibilities:
- Manage end-to-end air freight export & import operations.
- Coordinate shipments with customers, overseas agents, airlines, and carriers.
- Handle customer bookings, shipping quotations, costing, and billing.
- Monitor shipment status and provide timely updates to customers.
- Resolve customer and shipment-related issues while delivering excellent customer service.
- Build and maintain strong relationships with customers, airlines, and logistics partners.
- Prepare operational reports and maintain accurate shipment documentation.
- Coordinate with internal Operations and Sales teams to ensure smooth shipment execution.
- Oversee team performance and provide coaching and guidance when required.
- Perform other duties assigned by Management.
Job Requirements:
- Minimum SPM and above.
- Preferably with 1 year or above experience in logistics industries and good communication skills
- Proficient in Microsoft Office.
Working Hours: Monday - Friday
Pay: RM2,800.00 - RM3,500.00 per month
Work Location: In person