Rhenus Logistics Hiring! Full Time Customer Solutions Executive, Air Import in Selangor - Ricebowl

RESPONSIBLITIES

• Perform duties according to SOP and ROCS Manuals and ensure each step is performed according to KPI’s set.

• Proficient communication with relevant parties:

  • Control Party: Ensure receipt of shipment handling instruction, meeting the minimum information required.

  • Rhenus Network/Agents: Ensure clear communication of shipment handling instruction, receipt of shipment details from relevant suppliers, and confirmation to proceed with shipment processing.

  • Customers: Ensure receipt of confirmation on the shipment details obtained from relevant suppliers, prior to shipment processing. Ensure notification of shipment milestones.

• Check the Airfreight Import Job created in ROCS and ensure 100% compliance to the mandatory shipment requirements.

• Check Mandatory Status Codes set in ROCS and ensure that the date and time are as per the actual event.

• Pro-actively monitor any event discrepancies from point of Arrival up to point of Delivery and enter relevant discrepancy codes in ROCS.

• Create Accounts Receivable and Accounts Payable invoices in ROCS.

• Create Accruals of cost and sale on job level in ROCS.

• Ensure Invoice and Billing follow up timely manner

• Milestone and / closing on time with the KPI alignment

• Ensure completion of job file with all the required documents and closure of job in ROCS.

• Manage and solve issues escalated by relevant Operations Staff.

KNOWLEDGE, SKILLS AND ATTRIBUTES

• Extensive knowledge of freight forwarding trucking and customs clearance services.

• Excellent verbal and written communication skills in English.

• Familiar with Transport Management System.

• High level of data analysis skills.

• Professional working attitude.

• Highly motivated to learn new processes, receive feedback and work independently.

• Minimal supervision to complete tasks.

• Highly trainable and approachable.

• Familiar with DG handling & permit declaration.

QUALIFICATIONS

• Minimum Diploma in Logistics/Transport Management/Supply Chain or equivalent.

• Preferably, 2-3 years of experience in a similar position.