ReSource Pro Hiring! Full Time Senior Human Resources Specialist in Federal Territory - Ricebowl

Company Introduction

ReSource Pro is a global leader in insurance operations outsourcing, specializing in end-to-end insurance operations solutions. We are committed to driving success for leading insurance clients across North America and the UK. Established in 2025, our Malaysia office serves as a premium client-services and global-account-management hub, driving excellence in advanced insurance processing, quality assurance, and operational efficiency.

***This is a permanent, full-time position.

In This Role, You Will Be...

1. General HR Operations

• Manage end-to-end employee lifecycle processes including onboarding, contract management, internal transfers, promotions, and offboarding, ensuring all steps are executed accurately and on time.
• Maintain and regularly audit employee records, HR databases, and personnel files to ensure data accuracy and compliance with local regulations.
• Act as a first point of contact for employees on general HR inquiries, directing them to the right resources or escalating where appropriate.
• Support the implementation and communication of HR policies and procedures, ensuring employees and managers have clear guidance on day-to-day HR matters.
• Prepare and analyze regular HR reports and dashboards covering headcount, attrition, leave utilization, and other key HR metrics to support management decision-making.
• Identify gaps or inefficiencies in existing HR processes and proactively propose improvements.

2. Payroll & Compensation Administration

• Coordinate monthly payroll processing, ensuring accuracy and compliance with statutory requirements.
• Maintain and update employee payroll data, including new hires, terminations, salary changes, and leave records.
• Work closely with Finance to reconcile payroll figures and resolve discrepancies in a timely manner.
• Handle employee inquiries related to pay, benefits, and deductions professionally and accurately.
• Support year-end payroll activities including tax filings and statutory reporting.

3. Employee Relations (ER)

• Support managers in handling employee performance issues, disciplinary processes, and formal grievances in line with company policy and local labor regulations.
• Help maintain a healthy and compliant work environment by identifying potential ER risks early and escalating where necessary.
• Assist in drafting and reviewing HR policies, warning letters, and other employment-related documentation.
• Keep accurate and confidential records of all ER cases and follow through on action items to closure.

4. Recruitment Support

• Assist with recruitment activities as needed, including job postings, resume screening, and interview coordination.
• Support onboarding arrangements for new hires to ensure a smooth joining experience.
• Help maintain relationships with recruitment channels such as universities, job boards, and social media platforms.

What You Need To Be Successful...

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Fluent in both English and Mandarin. (Mandarin is required for effective communication with Mandarin-speaking teams.)
• Minimum 3 years of experience as an HR Generalist.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to learn quickly and apply new knowledge on the job.

Your Benefits & Perks…

• Salary: RM 5,000 – RM 7,000 per month, depending on experience and qualifications.
• Statutory benefits: SOCSO/EIS/EPF
• Annual Leave (as per company policy)
• Medical Insurance
• Sick Leave/Maternity & Paternity Leave
• Paid Public Holidays
• Structured onboarding training & continuous learning opportunities

Other

• Working Hour: 8AM-5PM from Monday to Friday
• Office Location: A-5-1 & A-5-2, Level 5 of Hampshire Place Office 157, Hampshire 1, Jalan Mayang Sari 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia