Tat Lee Engineering Pte Ltd Hiring! Work from Home Customer Service Officer in West Region (Singapore), Earn up to SGD 3,400 - Ricebowl

Job Description

The purpose of Customer Service Officer is to process order and coordinate operations within the Company. The department is a link between Sales to Operations. Customer Service Officer is to execute timely completion of orders and delivery to customers.

Duties and Responsibilities

* Attend to telephone and email sales inquiries for all range of product in Tat Lee Engineering.

* Require basic desk research to support business development activities, collate and circulation of industry / product information.

* Processing of Sales quotation, Sales order to Delivery order, to ensure all processing are on time.

* Require to review contracts (eg. Sales agreement, Sales blanket order, Customer's purchase order)

* Liaise with freight forwarders on incoming and outgoing shipment.

* Attend to walk-in customers

* Follow up on status of Sales quotation and Sales orders.

* Coordinate with in-house operation team for manufacture and delivery schedule.

* Responding to complaints from customers and give after-sales support when requested.

* Maintain office files and records.

* To assist Finance Department to follow-up payment with customers.

* Generate necessary sales reports for reporting to Indoor Sales Manager.

* Ad-hoc task pertaining to job role and business needs will be reviewed and may be assigned accordingly by the HOD.

Qualifications / Requirements

* Minimum GCE 'O' Level Diploma of Logistic Management or equivalent

* Microsoft Office (Words, Excel, Powerpoint)

* SAP knowledge will be an advantage

* Able to work in fast pace environment

* Possess good communication & business writing skills

* Service Oriented

Pay: $2,800.00 - $3,400.00 per month

Benefits:

• Flexible schedule
• Work from home

Education:

• GCE 'O' Level or GCE 'N' Level (Preferred)

Experience:

• sales co-ordinating: 2 years (Preferred)

Location:

• Jurong West (Preferred)

Work Location: In person