ALPRO PHARMACY Hiring! Full Time Operation Efficiency Manager in Federal Territory, Earn up to MYR 8,000 - Ricebowl

Job Description

A. State-Level Operational Oversight

• Oversee the daily operational flow across all outlets in the state to ensure smooth store functions.
• Monitor key operational indicators such as transaction speed, stock movement, service turnaround time, and complaint resolution rate. - Ensure consistent implementation of SOPs across all outlets in the state.
• Identify gaps in processes and recommend improvements to enhance customer experience and operational productivity.

B. Process Improvement & Efficiency Projects

• Analyse workflow and operational processes to identify areas for efficiency gains.
• Implement state-level initiatives to reduce wastage, improve resource allocation, and streamline staff tasks.
• Collaborate with HQ support teams (Logistics, Procurement, People Management, Marketing) to ensure timely support for outlets.
• Lead special operational projects such as technology rollouts, new SOP trials, and system upgrades.

C. Inventory & Supply Chain Coordination

• Monitor inventory accuracy and ensure proper stock replenishment across all outlets.
• Work with Area Managers and Logistics to minimise stock discrepancies, expiries, and stock-outs.
• Optimise delivery schedules and stock transfer arrangements to avoid operational delays.

D. Staff Support & Training

• Support Area Managers in guiding outlet teams on operational best practices.
• Provide on-the-job training for branch managers and supervisors on workflow optimisation.
• Facilitate knowledge sharing among outlets to replicate high-performing store practices.

E. Compliance & Audit Readiness

• Conduct operational audits to ensure outlets meet internal and regulatory standards.
• Address non-compliance issues immediately and implement corrective action plans.
• Ensure all safety, security, and hygiene standards are consistently met across outlets.

F. Cross-Functional Collaboration

• Work closely with Area Managers to address operational challenges and implement improvement plans.
• Coordinate with other state-level managers to align operations with sales, marketing, and customer service strategies.
• Act as the key contact point for HQ operations in resolving outlet-level issues.

G. Reporting & Data Analysis

• Prepare monthly state operational performance reports highlighting trends, challenges, and improvement measures.
• Use operational data analytics to inform decision-making and track improvement outcomes.
• Present operational insights to state and national management teams.
• Perform any other duties as assigned by superior, including involvement in new events, initiatives, or projects in line with the company’s direction.

Requirements

• Education: Bachelor’s Degree in Business Administration, Operations Management, or related field. Background in retail pharmacy operations is an advantage.
• Experience: Minimum 7 years in retail operations, with at least 2 years in a multi-outlet management or operational improvement role.
• Language: English, Bahasa Malaysia, Mandarin
• IT: Microsoft Office Suite, POS systems, operational analytics tools.
• Competencies: Process Optimization, Operational Leadership, Problem-Solving Skills, Collaboration & Data-Driven Mindset

Job Types: Full-time, Permanent

Pay: RM6,000.00 - RM8,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person