居家办公 Mandarin Digital Customer Support 工作, 薪水 up to MYR 3,000, Tribe Business Services Johor 公司招聘中 - Ricebowl

Mandarin Digital Customer Support

Job Description

We are looking for a Mandarin Digital Customer Support to join our remote team. You will be responsible for assisting customers through digital communication channels, providing timely support, resolving inquiries, and ensuring a positive customer experience.

Responsibilities

• Respond to customer inquiries via chat and other online channels.
• Provide accurate information and resolve customer issues promptly.
• Escalate complex cases when necessary.
• Maintain a high standard of customer service.
• Follow company policies and operational procedures.

Requirements

• Proficient in Mandarin (reading, writing, and communication).
• Good communication skills in English are an advantage.
• Previous customer service or online support experience is preferred.
• Willing to work rotational shifts, including weekends and public holidays.
• Comfortable working in a fast-paced digital environment.
• Able to work from home (WFH).
• Must own a personal laptop/computer and have a stable internet connection.

Benefits

• Work From Home (Remote)

Pay: RM3,000.00 per month

Application Question(s):

• Are you fluent in Mandarin and English?
• Are you willing to work rotational shifts, including weekends and public holidays?
• Are you comfortable working from home (WFH) ?
• Do you have your own laptop/computer and a stable internet connection for remote work?
• Do you have previous experience in customer service, live chat support, or digital customer support?

Work Location: In person