Key Responsibilities
The Implementation Manager will be responsible for the end-to-end delivery of transaction banking solutions and client migration initiatives, covering both cash management and trade finance services.
Key responsibilities include:
- Partner with client teams to define implementation requirements, including solution design, payment file specifications, connectivity setup, and security requirements.
- Work closely with client IT stakeholders to establish and validate host-to-host (H2H) connectivity between client systems and banking platforms.
- Coordinate and support user acceptance testing (UAT), ensuring successful execution, issue resolution, and formal sign-off.
- Manage production deployment activities, including migration from test to live environments and establishing production connectivity with client systems.
- Liaise with cross-functional teams, including technology, operations, product, and business stakeholders, to ensure successful implementation delivery.
- Monitor implementation progress, manage risks and issues, and maintain clear communication with all stakeholders throughout the project lifecycle.
- Provide post-implementation support during the stabilization period and ensure smooth transition to the relevant support teams.
- Drive a positive client experience through proactive communication and effective issue management.
Requirements
- Bachelor's degree in Business, Finance, Information Technology, Computer Science, or a related discipline.
- Fluent in English and Mandarin, with strong verbal and written communication skills.
- Approximately 7–12 years of overall professional experience, including 1–6 years in transaction banking, cash management, trade finance, payments, or related financial services areas.
- Strong understanding of transaction banking products, including payments, cash management, trade finance, and digital banking channels.
- Demonstrated experience working directly with corporate clients and managing multiple stakeholder groups.
- Technology-oriented background with exposure to system integration, file transmission protocols, APIs, connectivity solutions, or host-to-host implementations.
- Strong analytical and problem-solving capabilities with excellent attention to detail.
- Effective communication and interpersonal skills, with the ability to engage stakeholders across different functions and levels.
- Ability to manage multiple priorities in a fast-paced environment while delivering against tight timelines.
- Working knowledge of project management methodologies and implementation best practices.
- Self-motivated, organized, and capable of exercising sound judgment while working independently.
Job Type: Permanent
Pay: RM125,000.00 - RM200,000.00 per year
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home
Application Question(s):
- Do you have transformation project experience with transactional banking products?
Language:
Work Location: Hybrid remote in Kuala Lumpur