Xetron Solutions Hiring! Work from Home Senior Customer Service in , Earn up to MYR 5,500 - Ricebowl

Responsibilities:

Assist with exchange platform / payment gateway channel’s customer concerns, requests, queries through available communication channels (support email / CRM system / live chat / social media / community channels / messaging apps (official TG, Whatsapp, Discord etc.)

Monitor, review, and process merchant payments accurately within the agreed service level as applicable

Coordination with internal support and team members to handle transaction related issues

Help manage FAQ, SOP, KB, Confluence and other reference tools for any new coming features and updates as required

Perform other tasks and duties to be assigned by Supervisor

Requirement:

Proficient in verbal and written English language (and/or any market-based language proficiency requirement)

Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc.)

Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improving our services" on your own and share it with team members

With at least 2 - 3 years Customer Service / BPO experience

Working knowledge of computers

Willing to work in a rotational schedule

Willing to work from home or at the office/business site as needed

Bachelor's degree or equivalent is an advantage

Nice to Haves:

Has Crypto and Fiat Spot/Futures knowledge

Has identity verification (KYC) experience

High customer-orientation

Self-motivated but is a team player and can work under pressure

Familiar with CRM/CSR flow and system

At least 2- 3 year CSR related experience (directly communicate with customers)

Experience:

Customer Service / BPO: 2 years (Required)

CSR (directly communicate with customers): 2 years (Required)

Crypto: 1 year (Preferred)

Work Location: Remote
Please include your expected salary in your resume.

Pay: RM4,000.00 - RM5,500.00 per month

Work Location: Remote