Aspire Lifestyles Hiring! Work from Home Customer Service Executive in Federal Territory, Earn up to MYR 4,500 - Ricebowl

First, here are what you’ll receive for the great work you provide:

• Lifestyles Benefits (dental, vision, medical checks, vacations)
• Insurance coverage for Term Life, Inpatient, Outpatient (extended to family members)
• Birthday Gift
• Festive Celebrations

SPECIFIC RESPONSIBILITIES

• Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.
• Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
• Strives to leave the customer with a positive customer experience after every contact
• Provides accurate and timely information regarding requests.
• Provides services as per contractual scope of services and is able to say “no” positively.
• Establishes relationships with customers, learning their likes and dislikes.
• Initiates outbound calls in compliance with program needs and requirements.
• Applies high quality customer service guidelines when fulfilling customer requests.
• Leverages current partners and utilizes Internet and other resources to fulfill requests.
• Communicates responses in a clear, professional, and concise manner.
• Represents clients’ brands in a professional, courteous manner.
• Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
• Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.
• Applies client and Group policies as applicable whenever interacting with customers.
• Is able to multi-task and prioritize in a fast-paced environment.
• Seeks to provide the best possible customer experience.

Required Work Experience / Knowledge:

The Concierge is expected to have:

• 2+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services
• A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.)
• Strong communication skills
• Demonstrated problem solving skills

Qualification Requirement:

• BA Degree in Discipline – Business administration, Mass communication, and any commerce studies.
• Diploma in Mass Communication, Business Studies, Tourism

Required Languages:

• Excellent oral and written English language skills to effectively communicate with our diverse client base and stakeholders.

Travel / Rotation Requirements:

• Only if required for learning and development purposes
• Able to work on rotating shift hours

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Maternity leave
• Professional development
• Vision insurance
• Work from home

Experience:

• Call Center: 2 years (Preferred)

Work Location: Hybrid remote in KL Eco City