Tribe Business Services Hiring! Full Time Mandarin Customer Operations Associate in Sarawak, Earn up to MYR 3,000 - Ricebowl

Mandarin Customer Operations Associate

Job Summary

We are seeking a Mandarin Digital Support Associate to assist users with online service-related inquiries and provide efficient support solutions. The role involves communicating with users, identifying issues, and ensuring a smooth experience while working in a flexible home-based environment.

Responsibilities

• Handle user requests and provide support through digital communication channels.
• Assist users with account, service, and platform-related inquiries.
• Investigate issues and provide clear guidance or solutions.
• Follow operational procedures and maintain service quality.
• Complete assigned tasks according to scheduled working hours.

Requirements

• Proficient in Mandarin and English (written and spoken).
• Strong communication skills with good attention to detail.
• Comfortable using digital platforms and support tools.
• Experience in customer service, user support, or online services is preferred.
• Able to work independently in a home-based environment.
• Have a reliable computer, stable internet connection, and suitable workspace.
• Willing to work rotational shifts, including weekends and public holidays.

Pay: RM3,000.00 per month

Application Question(s):

• Can you communicate effectively in Mandarin and English?
• Do you have experience in customer service, user support, or online platform support?
• Are you comfortable using online systems, digital platforms, and communication tools?
• Are you available to work on rotational shifts, including weekends and public holidays when required
• Do you have a suitable home working setup with a reliable computer and stable internet connection?

Work Location: In person