全职 Clearance Support Agent (KLIA Gateway) 工作, 薪水 up to MYR 4,920, Lifework HR Services Negeri Sembilan 公司招聘中 - Ricebowl

Job Responsibilities

• Coordinate customs clearance activities by acting as the primary liaison between customers, Customs Brokers, internal operations teams, and other stakeholders to ensure smooth clearance of import and export shipments.
• Provide timely shipment status updates and customs clearance visibility to customers and internal teams, ensuring service standards and transit time commitments are met.
• Review shipment documentation and determine shipment values based on local customs valuation guidelines before forwarding information to the Customs Broker for declaration processing.
• Prepare and compile the necessary customs documentation and supporting documents to facilitate accurate import and export declarations by the Customs Broker.
• Liaise with customers to obtain missing shipment information, supporting documents, permits, or declarations required for customs clearance.
• Advise customers on applicable duties, taxes, and customs requirements, and obtain approval for duty and tax payments where necessary.
• Coordinate with the Customs Broker to resolve documentation discrepancies, valuation queries, customs inspections, or shipment holds.
• Monitor the progress of inbound and outbound customs clearance activities, proactively following up to ensure shipments are released within established clearance performance targets and transit times.
• Maintain accurate customer records, shipment information, and clearance documentation in company systems.
• Escalate complex customs or customer issues to the Customs Broker or relevant internal departments for timely resolution.
• Ensure compliance with company procedures, customs regulations, and service quality standards while delivering a high level of customer service.

Job Requirements

• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, International Business, or a related discipline.
• Minimum 2–3 years of experience in logistics, freight forwarding, customs clearance coordination, import/export operations, or customer service within the transportation industry.
• Experience coordinating with Customs Brokers, freight forwarders, shipping lines, or government authorities is an advantage.
• Good understanding of import/export processes and customs clearance documentation.
• Strong customer service experience with the ability to communicate effectively with customers regarding shipment status, documentation, duties, and taxes.
• Familiarity with shipping documents such as Commercial Invoices, Packing Lists, Bills of Lading, Air Waybills, and Certificates of Origin.
• Strong coordination, communication, and problem-solving skills with the ability to manage multiple shipments simultaneously.
• Detail-oriented, organized, and able to work effectively in a fast-paced operational environment.
• Proficient in Microsoft Office applications; experience with logistics or customs systems is an added advantage.

Pay: RM3,720.00 - RM4,920.00 per month

Benefits:

• Professional development

Ability to commute/relocate:

• Sepang: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer service: 1 year (Required)
• customs clearance: 1 year (Required)

Language:

• English (Required)

Location:

• Sepang (Preferred)

Work Location: In person