Ingredients Plus Hiring! Full Time Assistant Customer Service Manager in Negeri Sembilan - Ricebowl

Job description

• Lead, supervise and motivate the Customer Service team to achieve departmental objectives.

• Ensure customer orders are processed accurately, acknowledged promptly and delivered on time.

• Coordinate closely with Sales, Warehouse, Supply Chain and Purchasing teams to ensure seamless order fulfilment.

• Plan and monitor delivery schedules to meet customers' expectations.

• Liaise with transporters and freight forwarders to ensure timely deliveries and resolve logistics issues.

• Handle customer enquiries, complaints and service issues professionally with timely resolution.

• Monitor order processing, documentation accuracy and compliance with company procedures.

• Build strong relationships with customers through responsive and professional service.

• Identify opportunities to improve customer service processes and operational efficiency.

• Support internal sales activities and cross-functional projects whenever required.

Qualification

• Bachelor's Degree or Diploma in Business Administration, Supply Chain, Logistics, Customer Services or related discipline.

Experience

• Minimum 5 years' experience in Customer Service, Order Management or Internal Sales within a B2B distribution environment.

• At least 3 years' experience in a supervisory or team leadership role.

• Experience in chemical, specialty ingredients, pharmaceutical, food ingredients, industrial products or FMCG distribution will be an added advantage.

• Experience coordinating with Warehouse, Logistics and Supply Chain teams.

• Good understanding of Customer Service Operations, Order Management, Inventory and Warehouse coordination, Delivery planning and logistics.

• Experience using ERP systems and excellent Microsoft Excel skills.