Pullman Kuching Hiring! Full Time Lobby Ambassador in Sarawak, Earn up to MYR 2,200 - Ricebowl

• As a visible and proactive presence in the hotel lobby, the Lobby Ambassador ensures a seamless guest journey by welcoming guests, anticipating their needs, and coordinating service excellence across departments.
• Acts as a key liaison between guests and hotel operations to promote a warm, memorable, and efficient arrival and departure experience.
• Possesses deep knowledge of hotel services, Accor standards, and local offerings to ensure guests receive relevant and timely support.
• Champions guest satisfaction by maintaining the highest level of hospitality standards and acting promptly to guest concerns or feedback.

TECHNICAL RESPONSIBILITIES

As a Lobby Ambassador, you are the face of the hotel and a key contact point for guests. Your duties include but are not limited to:

Guest Engagement & Representation

• Maintain a professional appearance with impeccable grooming at all times.
• Extend a warm, friendly, and genuine welcome to all guests arriving or departing.
• Proactively engage with guests to learn about their preferences and respond to their needs.

Lobby Presence & Public Relations

• Be stationed at the lobby during assigned hours to greet guests, offer assistance, and respond to inquiries.
• Remain approachable and visible to promote a welcoming and safe environment.
• Act as a key contact for VIPs, coordinating all aspects of their stay including personalized greetings and room arrangements.

Guest Service Coordination

• Assist with check-in and check-out procedures when required, ensuring smooth and efficient service aligned with brand standards.
• Liaise with other departments to coordinate special requests, transport arrangements, or other services.
• Follow through on guest requests such as restaurant bookings, flight confirmations, or room preferences with diligence and ownership.

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person