jobs in MVC Resources

全职 Customer Support - Service - Asst Manager 工作, 薪水, MVC Resources Perak 公司招聘中 - Ricebowl

Customer Support - Service - Asst Manager

MVC Resources

Undisclosed

全职

Sitiawan, Perak

分享
保存

工作地点

  • Sitiawan Perak Malaysia

职位描述

岗位职责

  • Lead the Customer Care team to deliver excellent service and drive customer engagement in support of business growth.
  • Own end-to-end order management — orders, enquiries, and complaints — ensuring timely resolution and OTIF (On-Time-In-Full) performance.
  • Develop and improve customer service policies, procedures, and departmental KPIs, aligning execution with company strategy.
  • Coordinate cross-functionally with Supply Chain, Production, Logistics, and Quality to ensure seamless order fulfilment and resolve disruptions/shipment delays.
  • Drive continuous improvement and reporting — analysing performance data, leading digitalisation/ERP initiatives, and presenting insights in management reviews



Requirements

  • Bachelor's/Master's in Engineering, Supply Chain, Business, or related field, with 8+ years in Customer Service/Customer Care/Order Management (manufacturing environment preferred), including 2–3 years in a supervisory/managerial role.
  • Strong analytical, reporting, and cross-functional stakeholder management skills, with the ability to manage multiple priorities under pressure.
  • Proficient in English and Bahasa Malaysia (written and spoken).
  • Proactive, accountable, and results-driven, with a strong sense of ownership.



重要安全守则

申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。

了解更多