Tribe Business Services Hiring! Work from Home Mandarin Customer Relations Specialist in Johor, Earn up to MYR 3,000 - Ricebowl

Mandarin Customer Relations Specialist

Join our Customer Experience team and play an important role in delivering exceptional support to gaming users. You will be responsible for assisting Mandarin-speaking customers, resolving service-related issues, and ensuring every customer receives a seamless and positive experience.

This role offers Work From Home (WFH) flexibility, allowing you to provide customer support remotely while maintaining high service standards and effective communication with customers and internal teams.

Key Responsibilities

• Respond to customer inquiries via phone calls, online chat, and messaging applications.
• Provide clear and accurate information regarding gaming services, user accounts, and platform features.
• Resolve customer concerns related to login issues, top-ups, failed payments, refunds, vouchers, and account verification.
• Manage customer cases and provide regular follow-ups until successful resolution.
• Escalate technical or complex issues to the appropriate departments when required.
• Maintain accurate customer records and case updates within internal systems.
• Identify recurring customer concerns and provide feedback to improve service quality.
• Ensure customer interactions meet company standards, service targets, and performance KPIs.

Requirements

• Fluent in Mandarin (spoken, written, reading, and listening).
• Experience in customer support, customer service, or call centre operations.
• Interest in gaming, digital products, or online platforms is highly desirable.
• Strong communication and relationship-building skills.
• Excellent attention to detail and critical thinking abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office and customer support systems.
• Able to work independently in a remote working environment.

Preferred Qualifications

• Experience using CRM, helpdesk, or ticketing software.
• Knowledge of digital payment platforms or online transaction processes.
• Previous experience supporting online services, gaming platforms, or digital products.
• Ability to perform well under pressure and achieve performance targets.
• Positive attitude with a strong commitment to customer satisfaction.
• Good self-management skills and ability to maintain productivity while working remotely.

Work Arrangement

• Work Location: Work From Home (WFH) / Remote
• Must have a stable internet connection and a suitable working environment.
• Required to maintain professional communication and service quality standards during working hours.

Pay: RM3,000.00 per month

Application Question(s):

• • Can you accept salary 3000?
• • Can you rotation shift including weekend and public holiday?

Work Location: In person