Sri Ananda Bahwan Group Of Companies Hiring! Full Time BANQUET MANAGER in Perak, Earn up to MYR 3,000 - Ricebowl

Key Responsibilities1. Banquet Operations

• Plan, organize, and oversee all banquet and catering events.
• Ensure banquet functions are executed according to customer requirements.
• Supervise event setup, service, and breakdown.
• Conduct pre-event briefings with banquet staff.
• Ensure smooth operation throughout the event.
• Monitor service quality and guest satisfaction.

2. Event Planning & Coordination

• Meet with clients to understand event requirements.
• Coordinate menus with the Executive Chef and Kitchen Department.
• Prepare banquet event orders (BEOs) and function sheets.
• Coordinate with all departments including:
• Kitchen
• Purchasing
• Housekeeping
• Maintenance
• Accounts
• Sales & Marketing
• Ensure all event requirements are communicated accurately.

3. Staff Management

• Recruit, train, supervise, and evaluate banquet employees.
• Prepare staff duty rosters and manpower planning.
• Assign duties during events.
• Monitor staff attendance and punctuality.
• Coach employees on customer service standards.
• Conduct regular performance evaluations.

4. Customer Service

• Build and maintain strong relationships with clients.
• Handle customer inquiries professionally.
• Resolve guest complaints promptly.
• Ensure excellent customer experience throughout the event.
• Follow up with customers after events for feedback.

5. Sales & Revenue

• Assist in promoting banquet and catering packages.
• Identify new business opportunities.
• Work closely with the Sales & Marketing team to achieve revenue targets.
• Upsell food, beverages, decorations, and additional services.
• Monitor banquet profitability.

6. Inventory & Cost Control

• Monitor banquet equipment and supplies.
• Ensure proper usage of company assets.
• Control operating costs.
• Reduce wastage of food, beverages, and materials.
• Maintain inventory records.

7. Food Safety & Hygiene

• Ensure compliance with:
• Company SOPs
• HACCP requirements
• Halal requirements (where applicable)
• Food hygiene regulations
• Occupational Safety & Health standards
• Ensure cleanliness of banquet halls and equipment.
• Conduct hygiene inspections regularly.

8. Administration

• Prepare banquet reports.
• Maintain event records.
• Monitor banquet bookings.
• Prepare monthly performance reports.
• Ensure proper documentation for every event.

9. Health & Safety

• Ensure safe working practices.
• Report accidents immediately.
• Ensure emergency procedures are followed.
• Conduct safety briefings before major events.

Job Requirements Education

• Diploma or Bachelor's Degree in:
• Hospitality Management
• Hotel Management
• Food & Beverage Management
• Event Management
• Business Administration
• Or equivalent qualification.

Experience

• Minimum 3–5 years of experience in banquet, catering, hotel, or restaurant operations.
• Previous supervisory or managerial experience is preferred.

Skills

• Leadership and team management
• Event planning and coordination
• Customer service excellence
• Communication and interpersonal skills
• Time management
• Problem-solving and decision-making
• Budgeting and cost control
• Microsoft Office proficiency
• Report writing
• Multitasking under pressure

Key Competencies

• Strong leadership
• Positive attitude
• Professional appearance
• Customer-oriented mindset
• Good organizational skills
• Attention to detail
• Flexible working hours
• Ability to work on weekends and public holidays
• High level of integrity and responsibility

Working Conditions

The Banquet Manager shall:

• Work according to operational requirements.
• Be required to work shifts, weekends, public holidays, and overtime when necessary.
• Attend company meetings, training, and special events.
• Travel between company branches or event venues if required.

Pay: RM2,000.00 - RM3,000.00 per month

Work Location: In person