The Cigna Group Hiring! Work from Home Human Resource in Federal Territory - Ricebowl

We are seeking a detail-oriented and proactive HR Analyst to support end-to-end HR operations across the employee lifecycle, including onboarding, employee experience, payroll administration, performance tracking, and offboarding.

This role plays a critical part in ensuring smooth HR processes, maintaining compliance, and providing data-driven insights to support business and people decisions. The role will also contribute to HR systems, reporting, and employee engagement initiatives.

Key Responsibilities

1. Employee Lifecycle Management (Onboarding Check-ins Exit)

• Manage end-to-end onboarding processes, ensuring smooth integration of new hires
• Coordinate documentation, system access, orientation, and hiring manager readiness
• Conduct employee check-ins (30/60/90 days and ongoing touchpoints) to monitor engagement and address concerns
• Manage full offboarding process (resignation, termination, clearance, documentation)
• Conduct exit interviews and analyze trends to improve retention strategies

2. Employee Relations & Performance Management

• Support employee relations cases including preparation of disciplinary documentation (warning letters, show cause, termination letters)
• Provide guidance to managers on employee matters, ensuring compliance with policies
• Coordinate probation confirmation and performance review processes
• Support Performance Improvement Plans (PIP), including tracking timelines, documentation, and outcomes

3. Payroll Operations & Administration

• Support end-to-end payroll activities, including:
  • New joiner setup and data validation
  • Final payments for exits
  • Internal movements (salary revisions, promotions, transfers)
  • Leave, absence, and overtime validation
  • Ad-hoc payments, allowances, and long service awards
• Verify payroll data accuracy and ensure timely processing
• Coordinate with payroll vendors and finance to resolve discrepancies
• Handle employee payroll queries, including complex calculations (bonus prorations, deductions, overtime)
• Support statutory processes (e.g., zakat deduction setup, compliance requirements)

4. KPI Tracking & Bonus Management

• Track and consolidate employee KPIs and performance data
• Manage mid-year and annual bonus processes, including:
  • Identification of eligible employees
  • Data validation and consolidation (leave, performance, role movements)
  • Coordination with managers on submissions
  • Bonus calculations and validation
  • Finalization and support for communication of payouts

5. HR Reporting & Analytics

• Prepare and maintain HR reports (e.g., attrition, workforce analytics, Bradford Factor, HR dashboards)
• Support preparation of presentation materials (e.g., engagement surveys, leadership decks, townhalls)
• Analyze HR data to identify trends across onboarding, engagement, attrition, and payroll
• Provide insights and recommendations to improve HR processes and employee experience

6. HR Systems Implementation & Support

• Support implementation and enhancement of HR systems (e.g., iAdmin, Protime, Workday)
• Coordinate with external vendors and internal stakeholders for system improvements
• Act as point of contact for system issues, troubleshooting and escalation
• Conduct user training and ensure adoption of HR systems
• Ensure processes align with local compliance and operational requirements

7. Attendance & Leave Management

• Validate employee attendance and leave records prior to payroll processing
• Ensure accurate and timely leave submissions and approvals
• Monitor unpaid leave and ensure correct payroll deductions
• Investigate and resolve discrepancies with employees and managers

8. Compliance & Contract Administration

• Manage employment contract processes including stamp duty compliance
• Ensure timely submission of contracts to relevant authorities (e.g., LHDN)
• Ensure compliance with local regulations and company policies
• Support audit activities and ensure proper HR documentation

9. Talent Acquisition & Training Support

• Support recruitment activities by providing salary inputs and HR documentation
• Assist Talent Acquisition team with onboarding-related coordination
• Support training and development initiatives, including reporting and tracking
• Identify training needs and compile learning data where required

10. Employee Engagement & HR Administration

• Support planning and execution of employee engagement initiatives (events, wellness, celebrations)
• Manage birthday and work anniversary recognition
• Draft and circulate internal HR communications
• Respond to employee and manager queries on HR policies, leave, payroll, and processes
• Handle employment verification requests and external inquiries
• Support ad-hoc HR operational tasks (e.g., SOCSO, MDEC submissions, WFH requests)
• Any other ad-hoc tasks that assigned.

Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, or related field
• 2–5 years of experience in HR operations / employee lifecycle roles
• Strong understanding of payroll processes and HR compliance
• Experience handling employee relations and performance processes
• Strong analytical and reporting skills
• High attention to detail and ability to manage multiple priorities
• Good communication and stakeholder management skills
• Experience with HR systems (Workday, iAdmin, Protime) is an added advantage