KOZI SQUARE SDN BHD Hiring! Full Time Room Attendant Supervisor in Sarawak, Earn up to MYR 2,500 - Ricebowl

We are looking for a proactive and detail-oriented Room Attendant Supervisor to lead our housekeeping team in maintaining exceptional cleanliness, hygiene, and presentation standards throughout the hotel. The successful candidate will supervise daily housekeeping operations, ensure guest rooms and public areas meet the highest quality standards, and provide leadership that delivers an outstanding guest experience.

Key Responsibilities

Team Leadership & Supervision

• Supervise and coordinate the daily activities of Room Attendants and Housekeeping staff to ensure guest rooms, public areas, and back-of-house areas are cleaned and serviced according to hotel standards.
• Prepare daily work schedules, duty rosters, and task assignments based on occupancy levels and operational requirements.
• Train, coach, mentor, and evaluate housekeeping staff to maintain high performance and service excellence.
• Conduct daily briefings and provide guidance on work priorities, hotel standards, and safety procedures.
• Monitor staff attendance, productivity, grooming standards, and overall performance.

Quality Control & Operations

• Inspect guest rooms, corridors, public areas, and facilities to ensure cleanliness, maintenance, and presentation meet hotel quality standards.
• Ensure all guest rooms are properly prepared and released on time for arriving guests.
• Monitor and maintain inventory levels of linens, guest amenities, cleaning chemicals, and housekeeping supplies.
• Coordinate with suppliers and the Purchasing Department to ensure adequate stock availability.
• Ensure housekeeping equipment is properly maintained and report any defects for repair or replacement.
• Enforce compliance with hotel Standard Operating Procedures (SOPs), health and safety regulations, hygiene standards, and proper chemical handling procedures.
• Ensure all lost and found items are handled, documented, and stored according to hotel procedures.

Guest Service

• Respond promptly and professionally to guest requests, feedback, and complaints, ensuring effective service recovery.
• Coordinate closely with the Front Office to prioritise room cleaning, VIP arrivals, early check-ins, and late check-outs.
• Liaise with the Engineering Department to report and follow up on maintenance issues affecting guest rooms and public areas.
• Support special events, group arrivals, and high-occupancy periods to ensure operational efficiency and guest satisfaction.

Administration & Reporting

• Prepare daily housekeeping reports, room inspection reports, maintenance requests, inventory records, and productivity reports.
• Monitor housekeeping operational costs and minimise wastage of supplies and amenities.
• Participate in departmental meetings and contribute ideas for continuous improvement and operational efficiency.
• Perform any other duties assigned by the Executive Housekeeper or Management.

Qualifications & Requirements

• Minimum SPM, Certificate, or Diploma in Hospitality, Hotel Management, or a related field.
• Minimum 2 years of supervisory or team leader experience in housekeeping within a hotel, serviced apartment, or hospitality environment.
• Strong knowledge of professional housekeeping practices, cleaning chemicals, equipment, linen management, and guest room standards.
• Proven leadership and people management skills with the ability to motivate and develop a diverse team.
• Excellent organisational, planning, and time management skills.
• Strong problem-solving abilities and attention to detail.
• Good communication skills in English and Bahasa Malaysia. Ability to communicate in Mandarin is an added advantage.
• Able to work independently while maintaining excellent teamwork across departments.
• Physically fit and able to perform inspections involving prolonged standing, walking, climbing stairs, and assisting the team when required.
• Willing to work rotating shifts, weekends, and public holidays.

Preferred Skills (Added Advantage)

• Experience in a 4-star or 5-star hotel environment.
• Knowledge of housekeeping quality assurance, room inspection standards, and productivity management.
• Familiarity with Property Management Systems (PMS) and housekeeping management software.
• Understanding of occupational health, workplace safety, and infection control procedures.
• First Aid certification and basic fire safety knowledge are an added advantage.

Why Join Us?

• Opportunity to grow your hospitality career with a dynamic and professional team.
• Supportive and collaborative working environment.
• Exposure to high hotel service standards and operational excellence.
• Career development and advancement opportunities.
• Competitive remuneration package and employee benefits.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person