Bayu Wellness Venture Hiring! Full Time Frontdesk-Receptionist in Federal Territory, Earn up to MYR 2,500 - Ricebowl

Job Summary

The Front Desk Officer / Receptionist is responsible for managing the spa reception area, welcoming guests, handling appointments, processing payments, and ensuring excellent customer service to create a pleasant and professional experience for all clients.

Key Responsibilities

• Welcome and greet clients in a friendly, professional, and courteous manner.
• Manage appointment bookings, cancellations, and rescheduling through the spa booking system.
• Answer incoming phone calls, emails, WhatsApp messages, and customer inquiries promptly.
• Provide information regarding spa treatments, packages, promotions, and membership programs.
• Register clients and maintain accurate customer records and profiles.
• Process payments, issue receipts, and perform daily cash handling and reconciliation.
• Coordinate appointment schedules with therapists to ensure smooth daily operations.
• Monitor treatment room availability and assist in managing customer flow.
• Handle customer feedback, complaints, and service recovery professionally.
• Maintain cleanliness and organization of the reception and waiting areas.
• Assist in retail product sales and recommend suitable spa products to clients.
• Prepare daily, weekly, and monthly reports as required by management.
• Monitor and replenish reception supplies and retail inventory when necessary.
• Support marketing activities, customer retention programs, and promotional campaigns.
• Perform other administrative and operational duties assigned by management.

Requirements

• Minimum SPM, Diploma, or equivalent qualification.
• Previous experience in customer service, hospitality, wellness, beauty, or spa industry is an advantage.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications and appointment booking systems.
• Pleasant personality with a professional appearance.
• Strong organizational and multitasking abilities.
• Ability to work on weekends, public holidays, and shifts when required.
• Fluent in Bahasa Malaysia and English; additional languages are an advantage.
• Basic sales and customer relationship management skills.

Preferred Attributes

• Customer-oriented and service-focused mindset.
• Positive attitude and strong teamwork skills.
• Able to work in a fast-paced environment.
• Good problem-solving and conflict-resolution abilities.

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person