Actmax Hiring! Full Time IT Technician in Selangor, Earn up to MYR 3,000 - Ricebowl

IT Technician – Job Role & Responsibilities

An IT Technician is responsible for installing, maintaining, troubleshooting, and supporting an organization's computer systems, networks, software, and IT equipment. The role ensures that employees have reliable technology and prompt technical assistance to minimize downtime and maintain business operations.

Key Responsibilities

• Provide first-level and second-level technical support for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, mobile devices, and other IT equipment.
• Troubleshoot operating system, application, email, and connectivity problems.
• Set up and manage user accounts, passwords, and access permissions.
• Perform routine system maintenance, updates, patches, and antivirus checks.
• Monitor IT assets and maintain accurate inventory records for hardware and software.
• Support local area networks (LAN), Wi-Fi, and basic network infrastructure.
• Coordinate with vendors and service providers for repairs, warranties, and technical support.
• Assist with data backup, recovery, and disaster recovery procedures.
• Document technical issues, resolutions, and standard operating procedures.
• Support onboarding and offboarding activities by preparing or recovering IT equipment and system access.
• Ensure compliance with company IT policies, cybersecurity practices, and data protection requirements.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Network Engineering, or a related field.
• 1–3 years of experience in IT support, help desk, or technical services.
• Familiarity with Windows operating systems, Microsoft 365, networking concepts, and common business applications.
• Certifications such as CompTIA A+, Network+, Microsoft, or Cisco are advantageous.

Required Skills

• Hardware Installation and Troubleshooting
• Software Installation and Support
• Network Troubleshooting (LAN/Wi-Fi)
• Windows Operating Systems Administration
• Microsoft 365 Support
• IT Asset Management
• User Account and Access Management
• Basic Cybersecurity Awareness
• Problem-Solving and Analytical Skills
• Customer Service and Communication
• Time Management and Documentation

Pay: RM2,200.00 - RM3,000.00 per month

Work Location: On the road