Pakaresume Hiring! Work from Home Operation Supervisor (retail background) in Selangor, Earn up to MYR 3,500 - Ricebowl

OPERATIONS SUPERVISOR (RETAIL BACKGROUND WELCOME)

Location: 8trium Sri Damansara (Near MRT Sri Damansara Barat)
Work Mode: Hybrid (WFH every Friday & Alternate Saturday)
Salary: RM3,000 – RM3,500 + Allowances + Incentives

Are you currently a Store Supervisor, Assistant Store Manager, Outlet Supervisor, Branch Supervisor, or Customer Service Supervisor looking to transition into a corporate environment?

We are looking for a proactive and solution-oriented Operations Supervisor to lead a team, manage daily operations, handle customer escalations, and ensure service excellence.

Key Responsibilities:

• Monitor and support team performance to achieve departmental goals
• Handle customer complaints, escalations, and service recovery professionally
• Identify operational issues and implement effective solutions
• Make day-to-day operational decisions to ensure smooth workflow
• Coach, guide, and support team members in their daily tasks
• Ensure team compliance with company SOPs and quality standards
• Work closely with Sales, HR, and Management teams
• Prepare reports and provide operational updates to management

Requirements:

• At least 1 year of leadership experience in retail, customer service, hospitality, call center, or operations environment
• Experience managing staff, handling customer complaints, and solving operational issues
• Strong communication and decision-making skills
• Able to work in a fast-paced environment
• Positive attitude with strong sense of responsibility
• Fresh graduates with strong leadership experience through internships, projects, or student leadership roles are encouraged to apply

Preferred Background:

Store Supervisor
Assistant Store Manager
Outlet Supervisor
Branch Supervisor
Customer Service Supervisor
Call Centre Team Leader
Operations Executive ready for leadership role

Benefits:

Career progression opportunities
Leadership development and training
Health insurance coverage
Maternity leave benefits
Hybrid working arrangement
Supportive and growth-focused environment

If you enjoy solving problems, leading people, and creating a positive customer experience, we would love to hear from you.

Apply now and take the next step in your leadership career.

Working Arrangement

• Monday – Saturday
• 9.00 AM – 5.30 PM
• WFH every Friday & Saturday

Benefits & Perks

• Structured training & career growth opportunities
• Monthly engagement, celebrations & team building
• Performance-based rewards
• Young, fun, and supportive team culture

Why Join Us?
We don’t just manage operations , we build people, improve systems, and create real impact. If you care about customers, believe in coaching and enjoy structure with flexibility, we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Maternity leave
• Professional development

Application Question(s):

• Max number of team reporting to you

Experience:

• Lead of team: 1 year (Preferred)

Work Location: In person