BE International Marketing Hiring! Full Time Assistant Manager,Operations (Kuching) in Sarawak - Ricebowl

Overview of the Position :

We are seeking a proactive and results-oriented Assistant Manager to support the overall management and daily operations of our branch. The successful candidate will play a key role in ensuring operational excellence, delivering exceptional customer service, leading branch staff, maintaining inventory accuracy, and supporting sales and marketing initiatives. This position requires strong leadership, problem-solving skills, and the ability to foster a positive customer experience while ensuring compliance with company policies and procedures.

The role required to execute the below tasks and initiative:

Branch Operations Management

• Assist in overseeing the day-to-day operations of the branch to ensure smooth and efficient business activities.
• Maintain a professional, clean, organized, and welcoming branch environment, including event halls, meeting rooms, customer service counters, offices, and common areas.
• Monitor branch facilities and coordinate maintenance requirements to ensure operational readiness at all times.
• Manage meeting rooms and event facilities, including bookings, room setup, audiovisual equipment, seating arrangements, and overall venue readiness.

Inventory & Stock Management

• Ensure adequate inventory levels are maintained to support sales activities, promotional campaigns, and customer demand.
• Conduct regular stock audits and inventory checks to ensure accuracy and minimize discrepancies.
• Monitor stock movements and coordinate replenishment with relevant departments to prevent stock shortages.

Team Leadership & Development

• Ensure sufficient manpower planning and staff scheduling to support daily branch operations.
• Conduct regular training sessions on product knowledge, standard operating procedures (SOPs), company policies, customer service standards, and other operational requirements.

Customer Service Excellence

• Handle customer enquiries, feedback, complaints, and order processing in a professional and timely manner.
• Ensure all customers and members receive fair, consistent, and high-quality service experiences.
• Work closely with the Customer Service team and relevant departments to resolve customer issues within established service turnaround times.
• Keep abreast of company products, promotions, activities, and updates to provide accurate information and guidance to customers and team members.

Sales & Event Support

• Collaborate with the Sales and Marketing team in the planning, coordination, and execution of branch events, product launches, training sessions, and promotional activities.
• Support branch initiatives aimed at enhancing customer engagement and driving business growth.

Reporting & Administration

• Prepare operational reports and maintain accurate branch records as required.
• Ensure compliance with company policies, procedures, and operational standards.
• Perform any other duties and projects assigned by the superior and management from time to time.

To be successful in this role, we are expecting the below:

• Bachelor's Degree in Business Administration, Management, Marketing, Retail Management, or a related field.
• Experience in retail/branch operations, customer service, inventory management, and team supervision is preferred. Candidates with a background in the direct selling (MLM) industry will have an added advantage.
• Ability to work independently while maintaining effective collaboration with headquarters and cross-functional teams.
• Willing to work on weekends and outside working hours when required.
• Willing to travel for events when needed.
• Work location: Kuching, Sarawak ( Near to Ibraco Berhad Northbank)
• Working days : Monday to Friday (10 am - 7 pm)

Work Location: In person