- Senai Johor Malaysia

Working Location
Job Description
Responsibilities
Manage assigned client accounts and maintain strong, long-term customer relationships.
Handle customer enquiries, communication, and follow-ups to ensure high service quality and satisfaction.
Prepare quotations, proposals, and sales documentation according to customer requirements.
Process customer orders accurately and coordinate with internal departments (production, logistics, and finance) to ensure timely delivery.
Support sales activities to achieve company sales targets and business objectives.
Monitor order status, delivery schedules, and resolve any customer-related issues.
Maintain accurate records of customer interactions, sales activities, and account information.
Identify opportunities for upselling and cross-selling to grow existing accounts.
Work closely with internal teams to ensure smooth order fulfilment and customer support.
Education
Diploma or Degree in Business Administration, Accounting, Marketing, or a related field.
Experience
Experience in sales, customer service, account management, or related commercial roles.
Experience in manufacturing or B2B environment is an advantage.
Skills & Knowledge
Strong communication, negotiation, and interpersonal skills.
Proficient in Microsoft Office (Excel, Word, PowerPoint) and business/ERP systems.
Ability to manage multiple accounts, tasks, and deadlines effectively.
Good understanding of sales processes and customer service principles.
Language
Able to communicate in Mandarin
Attributes
Customer-focused with strong relationship-building skills.
Detail-oriented and responsible.
Proactive, results-driven, and able to work under pressure.
Strong teamwork and coordination abilities.
Pay: RM3,000.00 - RM5,000.00 per month
Work Location: In person
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