Borneo XHub Hiring! Full Time Assistant Manager - Information Technology (IT) in Sarawak, Earn up to MYR 7,000 - Ricebowl

1. Operational Leadership & Strategy

• Contribute to the development and execution of IT strategic roadmap aligned with the School Development Plan
• Drive proactive, service-oriented IT operations.
• Support the development and enforcement of policies including Data Protection (GDPR/PDPA), cybersecurity frameworks, Acceptable Use Policies (AUP), and AI governance
• Lead risk management, disaster recovery, and conducting annual system risk assessments
• Translate technical concepts into clear insights for school leadership.

2. Financial & Resource Management

• Support the planning and management of IT budgets (CapEx and OpEx), ensuring cost efficiency and transparency
• Lead procurement processes and vendor negotiations for high-value contracts
• Manage vendor relationships, including SLAs and performance accountability
• Oversee IT asset lifecycle planning to ensure sustainability and minimise technical debt.
• Maintain a comprehensive and accurate asset register

3. Operational Excellence (Infrastructure & EdTech)

• Support the design and management of a high-availability network (LAN/WAN/Wi-Fi) for high-density, modern learning environments
• Strengthen cybersecurity posture through implementation of best practices (e.g., Zero Trust, penetration testing, phishing simulations)
• Ensure seamless integration of digital platforms and data systems.
• Oversee AV systems, maintenance, upgrades, and event support.

4. Application & Software Management

• Ensure software licensing compliance and and cost optimisation.
• Track renewals and manage vendor relationships for software solutions

5. Educational Technology (EdTech) Support

• Collaborate with academic leaders to align IT infrastructure with curriculum needs (e.g., BYOD, 1:1 programmes)
• Ensure reliability and minimal downtime for classroom technology
• Provide responsive, solutions-focused support to teaching staff

6. Team Leadership & Service Culture

• Lead and develop the IT/EdTech team, promoting service excellence.
• Identify skills gaps and drive continuous professional development
• Oversee IT service desk operations, performance, and user satisfaction.
• Lead change management and technology adoption initiatives.

JOB REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s in IT Management or MBA is an advantage)
• 5–8 years of IT experience, including at least 3 years in a supervisory or leadership role
• Professional certifications such as ITIL v4, PMP/PRINCE2, CISSP/CISM, or equivalent are preferred
• Experience in enterprise networking, cybersecurity, Windows Server environments, Google Workspace, and Microsoft 365
• Ability to develop long-term IT roadmaps and manage budgets

Pay: RM6,000.00 - RM7,000.00 per month

Work Location: In person