Extreme Broadband Hiring! Full Time TAC Engineer in Federal Territory, Earn up to MYR 4,000 - Ricebowl

MAIN ACCOUNTABILITIES

• Accepts technical escalation from customer service helpdesk
• Tier 2 network support
• Leads post-mortems for service incidents
• Provide technical support and services in resolving complex network issues
• Continuously improve network knowledge and skillset to support project and network
• Notify the management and related parties for high profile issues
• Network and Internet peering monitoring
• Able to recommends improvement whenever needed to meet with the latest network standard
• Able to convey technical networking information to non-technical customers
• Proof of concept testing
• Own the operation process and flow
• Product development
• Data center maintenance and support
• Ensure incident tickets are responded and updated properly, resolved in a shortest time as possible within the SLA
• To make sure all links and network devices are at optimum performance
• Ensure MTTR at 4 hours
• Ensure no tickets are resolved longer than 5 days.

REQUIREMENTS

• Possess a Degree or equivalent in IT/ Networking or related area with 3 to 5 years’ experience in telecommunications, network operations or network engineering
• In depth knowledge of network routing and switching protocol, especially BGP and OSPF and good knowledge in Cisco product is a big plus
• Strong interpersonal and communication skills
• Strong team player who is committed to customer service excellence
• Proven ability to work independently and within a team environment
• Comfortable in a culturally diverse global working environment
• Independent problem solving skills with the ability to assume leadership of resolution activities
• Able to work on standby, on-call and over weekend and public holiday if required

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

Work Location: In person