VDart Malaysia Hiring! Full Time Area Manager in Perak - Ricebowl

Immediate Hiring: Area Manager (Hospitality / Property Operations)

Location: Ipoh, Perak

Salary: RM4,500 – RM5,500

Working Hours: Based on operational requirements (flexibility required)

Employment Type: 6-month contract

About the Role

We are seeking a proactive, hands-on, and results-driven Area Manager to oversee the overall operations and business performance of the Client’s projects in Ipoh.

This role goes beyond managing a single property or hotel. The Area Manager will be responsible for leading and coordinating the Business Development, Operations, and Marketing teams, ensuring operational excellence, achieving business targets, supporting expansion initiatives, and maintaining high service standards across multiple projects.

The ideal candidate possesses strong leadership capabilities, hospitality or multi-site management experience, and the ability to manage cross-functional teams independently in a fast-paced environment.

Key Responsibilities

Operations & Performance Management

• Oversee the overall operational performance and business results of all assigned projects in Ipoh.
• Ensure smooth day-to-day operations while maintaining high service quality and operational standards.
• Monitor compliance with company policies, procedures, and SOPs across all locations.
• Conduct regular site visits, audits, and inspections to ensure properties are maintained according to company standards.
• Review operational reports, business metrics, and guest feedback to identify improvement opportunities.

Leadership & Team Management

• Lead, coach, and manage the Business Development, Operations, and Marketing teams.
• Foster collaboration and alignment between departments to achieve company objectives.
• Monitor team performance and provide guidance, training, and support where required.
• Drive a high-performance culture focused on accountability, service excellence, and business growth.

Business Growth & Expansion

• Develop and execute strategies to improve occupancy, revenue, profitability, and operational efficiency.
• Identify and pursue new business opportunities, partnerships, and market expansion initiatives within Ipoh.
• Support the company’s growth plans by evaluating potential projects and business opportunities.
• Work closely with stakeholders, property owners, and business partners to strengthen relationships and drive business success.

Marketing & Brand Development

• Collaborate with the Marketing team to plan and execute promotional campaigns, branding initiatives, and local events.
• Ensure brand consistency and strong market presence across all assigned projects.
• Monitor market trends and competitor activities to identify growth opportunities.

Stakeholder & Customer Management

• Handle escalated operational issues, customer concerns, owner enquiries, and service recovery matters professionally.
• Maintain strong relationships with clients, partners, property owners, and key stakeholders.
• Ensure customer satisfaction and continuous improvement of guest experiences.

Reporting & Administration

• Prepare regular management reports on operational performance, business growth, and project updates.
• Present recommendations and action plans to Management when required.
• Perform any other duties assigned by Management from time to time.

Job Requirements

Experience & Qualifications

• Minimum 5 years of experience in hospitality, hotel management, Airbnb operations, property management, serviced residences, or related industries.
• Proven experience in an Area Manager, Operations Manager, Hotel Manager, Regional Manager, or similar leadership role.
• Experience managing multiple properties, projects, or business units will be an added advantage.

Skills & Competencies

• Strong leadership, people management, and team development skills.
• Demonstrated ability to lead cross-functional teams and manage multiple priorities simultaneously.
• Business-oriented mindset with a strong focus on growth, revenue generation, and operational excellence.
• Excellent problem-solving, decision-making, and organizational skills.
• Strong communication, stakeholder management, and interpersonal skills.
• Ability to work independently with minimal supervision.
• Comfortable working in a fast-paced and dynamic environment.

Additional Requirements

• Possess own transportation and willing to travel between project sites as required.
• Willing to work flexible hours, including weekends and public holidays when necessary to support business operations and company events.