Prisma Laboratory Hiring! Full Time CUSTOMER SERVICES EXECUTIVE in Sabah - Ricebowl

Job description

• Resolve client complaints: Investigate problems, provide solutions, and escalate issues when necessary.

• Answer service inquiries: Provide precise details about company products, pricing, and policies.

• Process system transactions: Manage product orders, returns, exchanges, and billing issues.

• Maintain digital records: Log accurate details of customer interactions, feedback, and account updates.

• Cross-collaborate with teams: Partner with others department to resolve complex cases

• Good command of Bahasa Malaysia and English (oral and written)

• Conversant in other local dialects preferred and would be added advantage

• Computer literate (Microsoft office)

• Good interpersonal and communication skills

• Able to start immediately

Job Type: Full-time

Benefits:

• Maternity leave

• Opportunities for promotion

• Parental leave

• Professional development

Work Location: In person