Sunway Medical Centre Ipoh Hiring! Full Time Special Diagnostics Assistant in Perak - Ricebowl

Job Description

Patient Registration & Appointment Coordination

• Register patients accurately in the Hospital Information System (HIS).
• Schedule, reschedule, and confirm appointments for diagnostic procedures.
• Coordinate appointment arrangements with consultants, technicians, nurses, and other departments.
• Ensure proper documentation and consent forms are completed before procedures.

Customer Service

• Attend to patients and visitors at the reception counter.
• Handle telephone, email, and walk-in enquiries professionally.
• Provide information on diagnostic procedures, preparation requirements, and appointment schedules.
• Address patient concerns and escalate issues when necessary.

Billing & Documentation

• Process patient billing and ensure accurate charging of procedures.
• Verify patient information, referrals, and supporting documents.
• Maintain accurate patient records and departmental documentation.

Operational Coordination

• Coordinate patient flow to minimize waiting time and ensure efficient service delivery.
• Liaise with internal departments regarding patient appointments, reports, and investigations.
• Ensure compliance with hospital policies, procedures, and confidentiality requirements.
• Perform any other duties assigned by the Head of Department.

Job Requirements

• Minimum SPM, STPM, Diploma, or equivalent qualification.
• Diploma in Healthcare Administration, Business Administration, Hospital Management, or related fields is an added advantage.
• Minimum 1–2 years of working experience in healthcare, hospital, clinic, customer service, or administrative roles.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Good multitasking abilities.

Benefits:

• Health insurance
• Maternity leave

Experience:

• customer service: 2 years (Preferred)

Location:

• Ipoh (Preferred)

Work Location: In person