For the sales and operation support role at The Guardians Safe Deposit Box, the job scope may include a variety of responsibilities to ensure efficient operations and excellent customer service.
Responsibilities:
- Client Outreach: Reach out to prospective clients via phone, email, or in-person visits to introduce the company's services, explain the benefits of safe deposit box rental, and persuade them to consider renting a box.
- Customer Service: Serve as the primary point of contact for customer inquiries, providing assistance, answering questions, and resolving issues promptly and courteously.
- Operations & Vault Access Support: Verify customer identity, facilitate safe deposit box access, and ensure strict adherence to security procedures and access record-keeping.
- Data entry and Documentation: Assist with the preparation and processing of rental agreements, contracts, invoices, and other paperwork required for client transactions, ensuring accuracy and compliance with company policies.
- Facility Maintenance: Ensure the cleanliness, security, and maintenance of the safe deposit box facility, reporting any issues or concerns for timely resolution.
Qualifications:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and customer service orientation.
- Proficiency in computer applications such as Microsoft Office suite.
- Organizational and time management abilities with attention to detail.
- Sales experience and negotiation skills are advantageous.
Job Type: Full-time
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Opportunities for promotion
Ability to commute/relocate:
- Seremban: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person