Expertise Technologies Pte Ltd Hiring! Work from Home IT Admin Executive (Mobile Application Support) [3 Months Contract] in , Earn up to SGD 3,200 - Ricebowl

Join our team for a dynamic role with an outsourced project. We are seeking a dedicated individual to provide essential administrative and operational support for organization’s digital programme.

Key Responsibilities:

1. Marketing and Content Coordination

• Coordinate with marketing team to prepare briefs, gather inputs, fact check content, and liaise with internal subject matter
• Manage content for the digital programme, including coordinating with workgroups, tracking content pipelines, organising materials, and following up on deadlines.
• Update FAQs for the call centre and support issue resolution to enhance user experience with each app release.
• Monitor, respond to, and follow up on customer queries in line with standard operating procedures.
• Conduct basic analysis of customer service data to identify trends, surface common issues, and provide insights for programme improvement.

2. Product Support and Quality Assurance

• Assist in product development by testing new features and working closely with development teams to ensure functionality and usability.
• Review user acceptance tests (UATs) and conduct sanity checks.
• Provide basic tech support and troubleshooting, with a strong understanding of the digital programme’s flow.

3. Monitoring and Evaluation

• Track and update participant data accurately using Excel and other tools.
• Support data cleaning, analysis, and synthesising insights to inform programme improvements.
• Conduct interviews or surveys with participants to gather feedback and support media profiling efforts.

4. Data Tracking and Reporting

• Support daily tracking and management of key data points relevant to programme performance and user engagement.

Requirements:

• Diploma qualifications or above with 1 to 2 years of relevant work experience, preferably in business administration/IT or related discipline.
• Proficiency or working knowledge in programming languages such as HTML, CSS, Java, Swift, Kotlin, MSSQL, C#, VB, Python, and PHP will be an advantage.
• Experience with user testing/IT related matters is an advantage.
• Strong communication and administration skills.
• Proficient in Microsoft Office tools, e.g. Excel, PowerPoint, Word, Outlook etc.
• Detail oriented and meticulous
• Able to work independently and be proactive.

Working Place

Outram

Working Time

Monday to Friday: 8.30am to 6.00pm

Job Types: Full-time, Contract

Pay: $2,800.00 - $3,200.00 per month

Work Location: Hybrid remote in Singapore 169037