Sticky Rice Travel Hiring! Full Time Operations Manager in Sabah - Ricebowl

Company Description

Sticky Rice Travel, based in Sabah, Malaysian Borneo, is a boutique travel agency specializing in creating unique, handcrafted travel experiences. Focused on responsible tourism, the company offers a blend of must-see attractions and off-the-beaten-path adventures. Passionate about innovation, Sticky Rice Travel continuously explores new ideas, hidden trails, and exciting travel opportunities. The agency is committed to delivering unforgettable journeys while promoting sustainability and respect for local cultures.

Role Description

This is a full-time, on-site Operations Manager role based in the Kota Kinabalu District. The Operations Manager will oversee daily travel and tour operations to ensure excellent service delivery. Responsibilities include managing logistics, coordinating with vendors and guides, supervising team performance, implementing best practices, and maintaining compliance with company policies. The role also involves liaising with clients to ensure seamless, high-quality travel experiences while upholding the company's values of sustainability and customer focus.

Qualifications

• Proficiency in Planning, Scheduling, and Task Management
• Strong ability in Budgeting, Cost Management, and Financial Oversight
• Experience in Vendor Coordination, Logistics, and Operations Management
• Leadership and Team Management capabilities
• Customer Relationship Management and Problem-Solving skills
• Strong communication and interpersonal skills
• Ability to thrive in a dynamic, fast-paced environment
• Familiarity with the travel and tourism sector, with a focus on ecotourism, is a plus
• Bachelor's degree in Business Administration, Tourism, Management, or a related field
• Fluency in English is required; fluency in additional languages is an advantage