The primary job responsibility of a front office assistant is to answer incoming calls, transfer calls to executives and greet and welcome people visiting the office.
A major job responsibility of a front office assistant is to manage the various operations such as data entry, receiving and answering fax, answering emails, solving customer doubts and coordinating the activities of the staff.
Any person working as a front office assistant is also responsible for maintaining customer/client records and filing information into the customer system.
He/she is also responsible for organizing various important documents, papers and making copies whenever required.
A front office assistant is also responsible for managing the correspondence with employees, customers through text, voice mails and regular mail.
In the absence of senior executives, the front office assistant is responsible for greeting, welcoming and entertaining the clients and making sure that they are properly informed.