Hiring! Full Time Customer Service Executive in Sarawak - Ricebowl

Location / 地点： Kuching, Sarawak
Salary / 薪资： RM2,500 – RM3,200

English:
We are hiring a Customer Service Executive to handle customer inquiries, provide assistance through live chat and messaging platforms, and ensure a positive customer experience. This role is suitable for candidates who are patient, responsible, and enjoy communicating with people.

中文：
我们正在招聘一名客户支持执行员，负责处理客户咨询、通过在线聊天或信息平台提供协助，并确保良好的客户体验。此职位适合有耐心、责任感强，且喜欢与人沟通的应聘者。

English:

• Respond to customer inquiries via live chat, messaging platforms, or email

• Provide accurate information and assist customers with their questions

• Follow up on customer issues and ensure timely resolution

• Record and update customer information when necessary

• Coordinate with internal teams to resolve customer-related matters

• Maintain a professional and friendly communication tone at all times

中文：

• 通过在线聊天、信息平台或电邮回复客户咨询

• 提供准确资讯并协助客户解决问题

• 跟进客户问题并确保及时处理

• 记录及更新客户相关资料

• 与内部团队协调处理客户相关事项

• 始终保持专业及友善的沟通态度

English:

• Diploma or equivalent qualification

• Good communication skills in English and Mandarin-speaking candidates who will be serving Mandarin-speaking customers.

• Basic computer skills and familiarity with chat or messaging tools

• Patient, responsible, and customer-oriented

• Based in Kuching or able to work in Kuching

• Fresh graduates are encouraged to apply

中文：

• 大专文凭或同等学历

• 具备良好的英文与中文沟通能力

• 具备基本电脑操作能力，熟悉聊天或信息平台

• 有耐心、责任感强，以客户为导向

• 居住或能在古晋工作

• 欢迎应届毕业生申请

English:

• Annual leave and sick leave

• Friendly and supportive working environment

• Training provided for customer support skills

• Career growth opportunities

中文：

• 年假与病假

• 良好及互相支持的工作环境

• 提供客户服务相关培训

• 职业发展与成长机会