Hyatt Regency Kuantan Resort Hiring! Full Time Front Desk Host in Pahang, Earn up to MYR 1,800 - Ricebowl

HYATT REGENCY KUANTAN RESORT

Front Desk Host

Customer Service

• Delivers the brand promise and provide exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• Be familiar with the hotel’s products and services and policies.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

Financial

• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Operational

• Meets and greets all guests and assists with registrations.
• Ensures the strict control of room keys.
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

Requirements

• Able to work on night shift or rotation shift.
• Able to work on weekend and public holiday.
• Good command in English and Bahasa Malaysia

Benefits

• Night Allowance
• 2 Off Day Per Week
• Duty Meal ,Meal Provided
• Outpatient Medical
• Hotels Worldwide Staff Room Rate Discount

Job Types: Full-time, Permanent

Pay: From RM1,800.00 per month

Benefits:

• Maternity leave
• Meal provided

Ability to commute/relocate:

• Kuantan: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person