NILAM PUBLICATION SDN BHD Hiring! Full Time E-Commerce Executive in Negeri Sembilan, Earn up to MYR 2,400 - Ricebowl

1. Support Monthly Marketing Campaigns

• Assist in planning and executing monthly promotional campaigns to boost awareness and sales.
• Support campaign mechanics, promotion setup, and strategy execution across online and offline channels.

2. Manage Daily E-Commerce Operations

• Handle day-to-day operations on online platforms (e.g., Shopee, Lazada, TikTok Shop, and company website) including product uploads/updates, discount configurations, voucher setup, and monitoring of sales performance.
• Ensure price and promotion accuracy for all listed books.

3. Reporting and Performance Analysis

• Prepare and analyze monthly performance reports.
• Provide insights to improve decision-making and campaign effectiveness.

4. Marketing Budget Assistance

• Assist in planning and monitoring the usage of marketing funds for vouchers, free-gift-with-purchase (e.g., stationery items, exam kits)

5. Competitor & Market Analysis

• Conduct competitor benchmarking and market research to recommend pricing strategies, product bundles, and campaign ideas.

6. Customer Support & Issue Handling

• Respond promptly to operational issues such as platform errors, delayed shipments, and customer complaints (e.g., damaged books, missing items).
• Escalate technical or system-related problems to relevant parties and propose solutions.
• Monitor and manage customer chat ratings and feedback across platforms to ensure high service quality and customer satisfaction.

7. Cross-Departmental Coordination

• Coordinate with Procurement, Fulfillment, Customer Service, and Editorial teams to ensure campaign readiness.
• Monitor stock availability, free gift allocation, and shipping timelines.

8. Campaign Readiness Monitoring

• Follow up on campaign setup tasks such as visual design, website updates, product uploads, and promotion activation to ensure timely execution.

9. Logistics & Order Fulfillment Support

• Print and prepare airway bills for daily shipments to ensure accuracy and timely dispatch of customer orders.
• Coordinate with Fulfillment and Courier partners to monitor pick-up schedules and delivery status.
• Troubleshoot and escalate logistics issues (e.g., missing parcels, delivery delays) to ensure smooth order fulfillment.

10. Team Support

• Support and guide junior staff or new team members in completing daily operational tasks and campaign-related duties.

11. Post-Campaign Review Participation

• Participate in post-mortem discussions after major campaigns to review outcomes, identify issues, and provide input for corrective actions.

Job Type: Full-time

Pay: RM2,000.00 - RM2,400.00 per month

Application Question(s):

• Expected Salary

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• E-commerce: 1 year (Preferred)

Work Location: In person