Thong Guan Industries Berhad Hiring! Full Time QA Manager in Kedah - Ricebowl

1. Job Purpose

To lead the company’s Quality Assurance, Research & Development, and System Compliance functions in ensuring product quality, regulatory compliance, and continuous innovation. This role is key in supporting the company’s mission of delivering safe, high-quality tea and coffee products while meeting market demands and internal strategic goals.

2. Key Responsibilities

A. Leadership & Team Management

• Lead and supervise a team comprising:
• 3 Quality Assurance Staff
• 3 Food Technologists (Product R&D & Labelling)
• 1 System Compliance Coordinator
• Set team objectives aligned with company goals and monitor performance.
• Foster a culture of quality, accountability, and continuous improvement.

B. Quality Assurance & Food Safety

• Oversee the implementation and maintenance of QA systems across raw material intake, production, and finished goods.
• Lead internal QA reviews and coordinate third-party audits (e.g. Halal, HACCP, GMP, ISO 22000, MESTI).
• Ensure product consistency and safety through in-house testing protocols and quality control checks.
• Manage non-conformance reports (NCRs), root cause analysis, and corrective/preventive actions (CAPA).

C. Research & Product Development

• Drive formulation, improvement, and innovation of tea and coffee products (instant, & traditional).
• Supervise product trials, sensory evaluations, and scale-up to production.
• Collaborate with marketing and production to ensure product feasibility, appeal, and cost control.
• Evaluate new ingredients, technologies, and packaging materials to enhance product value.

D. System Compliance & Certification

• Ensure ongoing compliance with regulatory and certification requirements (JAKIM, MOH, etc.).
• Maintain documentation and system updates in line with HACCP, Halal Assurance System, GMP, and ISO standards.
• Coordinate with the System Compliance Coordinator to manage training, documentation control, and audit readiness.

3. Key Requirements

Education

• Bachelor’s Degree in Food Science, Food Technology, Biotechnology, Chemistry, or related field.
• Additional certifications in HACCP, Halal Internal Auditor, ISO 22000, Organic or Quality Systems preferred.

Experience

• Minimum 5 years’ working experience in QA/R&D in food or beverage manufacturing, with at least 3 years in a managerial or supervisory capacity.
• Experience leading teams and working cross-functionally with production and marketing.
• Knowledge of tea and coffee product characteristics and formulation is an added advantage.

Technical Competency

• Strong knowledge of food safety and quality standards (HACCP, GMP, ISO 22000, Halal).
• Skilled in sensory analysis, lab testing, formulation, and shelf-life evaluation.
• Familiar with regulatory labelling, ingredient declaration, and export standards.

Soft Skills

• Strong leadership, coaching, and communication skills.
• Strategic thinker with ability to translate company goals into operational execution.
• Detail-oriented with strong problem-solving and analytical skills.
• Able to manage multiple projects and timelines under pressure.

4. Key Performance Indicators (KPIs)

• Compliance score in third-party and internal audits.
• Reduction in customer complaints and product non-conformances.
• Number and success rate of new product developments launched.
• Team performance and training progress.

Job Types: Full-time, Permanent
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