Rafulin Holdings Hiring! Full Time Supervisor, Helpdesk in Pahang, Earn up to MYR 3,000 - Ricebowl

The Helpdesk Supervisor ensures efficient helpdesk operations by managing complaints, coordinating work orders, and collaborating with the M&E Department on system scheduling. Key responsibilities include monitoring IT system functionality, analyzing customer feedback for service improvement, preparing reports, and ensuring compliance with company policies. The role requires strong leadership, organizational, and problem-solving skills to support facilities management objectives effectively.

Job Responsibility:

1. Complaint Management:

• Ensure complaints received via e-Aduan, telephone, or letter are responded to in accordance with the Customer Agreement (CA).

2. Work Order (WO) Distribution & Monitoring:

• Ensure timely distribution of Work Orders (PM & CM) to the respective technical departments.
• Monitor the due dates of Work Orders and follow up with the relevant departments on pending tasks.
• Provide justifications for any Extension of Time (EOT) requests.

3. Coordination with M&E Department:

• Coordinate with the Mechanical & Electrical (M&E) Department on the Building Management System (BMS) and equipment On/Off scheduling.

4. Customer Feedback Analysis:

• Analyze customer feedback and propose actionable plans for improvement.

5. IT System Monitoring:

• Ensure servers and network-related systems are fully operational to prevent IT system interruptions.

6. Reporting:

• Prepare monthly reports and maintain records for submission to UiTM.

7. Policy and Regulation Compliance:

• Ensure company policies and regulations are upheld by all staff.

Job Requirements:

• Minimum Diploma
• Minimum 1-2 years of experience in Front Desk & IT related experience are an added advantage.
• Computer Literacy
• Dedicated to the work assigned

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Meal provided

Work Location: In person