Jan's All Day Dining & Cafe Hiring! Full Time Cafe Manager in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Are you a hospitality professional with a sharp mind for business operations? We are seeking a commercially driven, highly organized Cafe Business Manager to work in close partnership with the business owners.

In this role, you will act as the operational and administrative backbone of our cafe. While a passion for F&B is essential, this is a business leadership and management position. Your primary focus will be taking the administrative weight off the owners' shoulders, driving sales growth, managing a high-performing team, and ensuring flawless customer service.

If you are a proactive problem-solver who thrives on taking full ownership of a business’s day-to-day operations, we want to hear from you.

Key Responsibilities

1. Business Growth & Sales

• Implement local marketing, upsell strategies, and community engagement initiatives to drive daily and monthly sales growth.
• Monitor key financial metrics including cost control, daily revenue targets, transaction averages, and customer retention.
• Partner with the business owners to analyze menu performance, manage margins, and introduce profitable new offerings.

2. Administration & Financial Control

• Manage day-to-day cafe administration, including daily cash handling, sales reconciliations, and weekly operational reporting to the owners.
• Oversee inventory and cost control, stocktakes, and supplier relationships to minimize wastage and optimize food/beverage costs.
• Design efficient staff rosters that optimize labor cost percentages relative to peak and off-peak foot traffic.
• Ensure strict compliance with local health, safety, food hygiene, and employment regulations.

3. Customer Service & Team Leadership

• Set, monitor, and elevate customer service standards on the floor, lead by example, and handle customer feedback professionally.
• Recruit, onboard, train, and mentor frontline service crew and baristas, fostering a positive, accountable, and high-performing team culture.
• Hold regular alignment meetings with the business owners to review KPIs, discuss store health, and execute operational improvements.

Qualifications & Requirements

• Experience: Minimum 2–3 years of proven experience as a Cafe Manager, Assistant Cafe Manager, Restaurant Manager, or in a similar supervisory role within F&B/Retail.
• Business Acumen: Strong basic understanding of hospitality financial metrics (P&L, labor costs, Cost of Goods Sold/COGS).
• Technical Skills: Proficiency in utilizing POS back-office systems, inventory software, and basic Google Sheets/Excel for reporting.
• Leadership: Exceptional communication and interpersonal skills, with a proven track record of managing and motivating a diverse frontline team.
• Education: Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field is an advantage but not mandatory if backed by solid experience.
• Language: Fluent in English to communicate effectively with staff and customers.
• Traits: A proactive "owner-mindset," highly organized, punctual, and able to work independently under minimal supervision.

Benefits & Perks

• Competitive base salary based on experience.
• Performance-Based Bonus: Incentives tied directly to sales targets and cost-control KPIs.
• Staff meals and complimentary specialty coffee/drinks.
• Direct mentorship and a close working relationship with the business owners.
• Clear career growth paths as the business expands.

Schedule:

• 5-day work week (including weekends and public holidays)
• Shift work required

Pay: RM3,500.00 - RM4,500.00 per month

Application Question(s):

• Are you willing to work weekends?
• How many years of F&B management experience do you have?

Work Location: In person