RAIA BEACH RESORT PORT DICKSON Hiring! Full Time Front Office Assistant in Negeri Sembilan, Earn up to MYR 1,800 - Ricebowl

· Great all guests at all the time in a friendly and helpful manner, and attempt to learn

and use guest’s names at every opportunity.

· Upon check in, ensure that the guest completes his registration card completely and

legibly, and that guest is assigned a room of the type and the rate indicated on the

reservation.

· Accommodate Guest’s special requests whenever possible, assist in pre-registration

and room blocking whenever necessary.

· Stay up to date on room rates, special packages, discounts and how handle each.

· In the case of walk in, the guests should be sold a room with the highest possible room

rate.

·

· To use the up selling techniques in order to maximize the rooms revenue.

· Being knowledgeable of all credit cards and cashing policies, and how to handle

properly and efficiently.

· Develop detailed knowledge of the hotel’s key personnel, service outlets and hours of

operation to each.

· Handle the safe deposit boxes according to the hotel procedures.

· Prepare and report guests with high balance to the attention of the Front Office Manger

· Be thoroughly aware of the hotel reservation system, and cancellation policy.

· Communicate with all other departments through the proper channels, and through the

communicate forms.

· To attend promptly to the guest inquiries with courtesy and politeness.

· To maintain confidentiality, and never disclose any secret.

· To be able to deal with cash for the outsiders call requested.

· To be familiar with the foreign currency exchange rate.

· To check Hotel lines at the beginning of his shift and to report any down lines to the

Manager on duty immediately.

· Ensure that the Staff calls are served during the time determined by the Hotel

Management,

Job Type: Full-time

Pay: RM1,700.00 - RM1,800.00 per month

Work Location: In person