Mango Global Hiring! Work from Home Customer Service Representative - ECommerce - Mandarin [ Remote WFH] in , Earn up to MYR 4,500 - Ricebowl

ECommerce - Mandarin (Johor)

Rotational Shift 24/7 (5days, 2 OFF) - 6 Months WFH after that return to office.

Must willing to relocate to Johor once the office open

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Based in Johor or willing to relocate.

What We Offer

• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer-first attitude at all times.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM4,500.00 per month

Language:

• Mandarin (Required)

Work Location: Remote