Outlet Service Crew - IOI City Mall
About Airiberry
Airiberry is a fresh strawberry beverage and dessert brand powered by our own modern strawberry farm. We are passionate about serving high-quality products made with real strawberries, fresh ingredients, and great care. Our mission is to create a memorable experience for every customer through authentic flavours, excellent service, and a welcoming environment.
Job Description
- Prepare and serve beverages, desserts, and snacks according to company SOP and quality standards.
- Welcome customers warmly and provide friendly, professional service.
- Take customer orders accurately and process payments through the POS system.
- Maintain cleanliness and hygiene of the workstation, counter, equipment, and dining area at all times.
- Ensure product consistency, quality, presentation, and proper portioning.
- Assist in stock replenishment, inventory checks, and daily opening and closing duties.
- Handle customer enquiries, feedback, and complaints politely and professionally.
- Anticipate customer needs and provide assistance to enhance the customer experience.
- Comply with all safety, food handling, and hygiene standards.
- Support teammates and contribute to smooth outlet operations during busy periods.
- Promote company products, promotions, and brand values to customers.
- Perform any other duties assigned by the Outlet Supervisor or Management.
Key Skills
- Friendly and customer-focused attitude.
- Good communication and teamwork skills.
- Able to provide excellent customer service and handle feedback professionally.
- Attention to detail, accuracy, and product quality.
- Able to work efficiently in a fast-paced environment.
- Positive attitude and willingness to learn.
- Able to anticipate customer needs and take initiative.
- Responsible, reliable, and punctual.
- Basic understanding of food hygiene and safety practices.
- Comfortable with cashiering and basic cash handling.
- Able to work on shifts, weekends, and public holidays.
Benefits
- EPF, SOCSO, EIS
- Medical
- Annual Leave
- Sales Incentives
- Uniform
- Job Training
Job Type: Full-time
Pay: RM1,900.00 - RM2,400.00 per month
Benefits:
- Opportunities for promotion
Work Location: In person