Wan Yeen Group Of Companies Hiring! Full Time Key Account Executive in Perak, Earn up to MYR 2,500 - Ricebowl

Job description

Responsibilities:-

1. Client Relationship Management

• Act as a day-to-day liaison for assigned key accounts, ensuring ongoing communication and maintain good relationship with clients.
• Build trust and rapport with clients through proactive engagement and consistent follow-up.

2. Support in Strategic Account Planning

• Assist Key Account Manager in preparing and executing strategic account plans.
• Help identify clients' goals, growth opportunities and manage conflict resolutions.

3. Order, Service & Payment Coordination

• Coordinate with internal departments (e.g., warehouse, operations, planner, procurement, finance) to ensure timely and accurate service delivery.
• Track order status, delivery schedules, and resolve operational issues.
• Ensure and manage timely payments as per agreed terms and escalate delays to KAM manager.

4. Client Reporting & Documentation

• Maintain detailed records of NDA/ letter of agreements, purchase order, confirmation order, quotation, packaging artwork, product formulation, lab test report, product related certification.
• Prepare client reports, shipment forecasts, meeting notes, and presentations as needed.

5. Issue Resolution & Escalation

• Address client concerns promptly and effectively.
• Escalate issues to KAM manager or relevant departments when necessary.

6. Sales Support & Opportunity Identification

• Identify up-selling and cross-selling opportunities based on client needs and product fit.
• Support proposal creation, pricing coordination, and quote delivery.

7. Product Registration/ Development Support

• Align clients' requirement with Regulator Affair and R&D development.
• To guide and give advice on the process flow to relevant teams.

8. Performance Monitoring

• Monitor customer satisfaction through customer survey form.
• Monitor customer complaints.
• Contribute to continuous improvement by providing feedback from clients to internal parties.

9. Meeting Coordination & Participation

• Schedule and lead internal meeting to align on Customer Requirements for new product kick up and packaging changes.
• Schedule and participate in client meetings, take minutes, and follow up on action items.

Qualification / Requirement: -

• Degree/ advance diploma in related field.
• Minimum 1-2 years of working experience in key account management is an added advantage, along with proven work experience in Customer Service or a related role.
• Exceptional verbal and written communication skills.
• Organized, good analytical and multi tasking skills.

Pay: From RM2,500.00 per month

Work Location: In person