The Zenith Hotels & Resorts Sdn. Bhd Hiring! Full Time Group Secretary in Federal Territory, Earn up to MYR 7,000 - Ricebowl

Job Descriptions:

1. Executive & Administrative Support

• Manage calendars, appointments, and schedules for Group Management.
• Coordinate meetings, business discussions, and operational reviews.
• Prepare official letters, memos, reports, presentations, and correspondence.
• Maintain confidential records, contracts, agreements, and company documents.
• Organize travel arrangements, hotel bookings, transportation, and itineraries for management.
• Screen calls, emails, and visitors professionally.

2. Hospitality Operational Coordination

• Coordinate operational matters between Corporate Office and hotel properties.
• Follow up on operational reports from departments such as:
• Front Office
• Housekeeping
• Food & Beverage
• Kitchen
• Engineering
• Human Resources
• Finance
• Security
• Monitor submission of daily, weekly, and monthly operational reports.
• Assist in tracking operational performance, guest feedback, and service standards.
• Coordinate management site visits, operational inspections, and property meetings.
• Ensure action items from operational meetings are properly communicated and followed up.

3. Meeting & Committee Management

• Arrange Board Meetings, Management Meetings, and Operational Review Meetings.
• Prepare meeting agenda, minutes of meeting, and action trackers.
• Record operational discussions, key decisions, and follow-up actions.
• Monitor completion status of assigned operational tasks from Heads of Department (HODs).
• Coordinate cross-department communication for ongoing projects and operational matters.

4. Documentation & Compliance

• Maintain proper filing system for corporate and operational documents.
• Ensure SOPs, policies, licenses, permits, and operational records are updated.
• Assist in preparing documentation for audits, inspections, and certifications.
• Track expiry dates for contracts, licenses, insurance, and statutory documents.
• Ensure confidentiality and proper handling of sensitive company information.

5. Guest & Corporate Relations Support

• Coordinate VIP guest arrangements and management hospitality requirements.
• Assist in handling corporate guests, visitors, and external stakeholders.
• Support company events, functions, and hospitality activities.
• Coordinate communication with vendors, suppliers, and external agencies when required.

6. Project & Operational Follow-Up

• Track progress of operational projects, renovations, and improvement plans.
• Prepare progress reports and management updates.
• Coordinate with departments to ensure deadlines and action plans are achieved.
• Assist in monitoring implementation of company initiatives across properties.

7. Reporting & Data Management

• Compile operational statistics and management reports.
• Prepare presentation slides and summary reports for management review.
• Maintain records of attendance, meeting action plans, and operational updates.
• Assist in analyzing operational data and departmental submissions.

Requirements & Competencies

• Diploma or Degree in Business Administration, Hospitality Management, or related field.
• Minimum 2–5 years’ experience in administration or hospitality operations.
• Strong communication and organizational skills.
• Good knowledge of hotel operations and hospitality environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to handle confidential information professionally.
• Strong follow-up and coordination skills.
• Able to multitask and work under pressure.

Preferred Hospitality Exposure

Experience or exposure in:

• Hotel operations coordination
• Hospitality administration
• Corporate office support
• Management reporting
• Event coordination
• Multi-property operations support

Qualifications & Requirements:

• Business Administration and Secretarial, or related field
• Minimum 5 years of experience in a similar capacity, preferably in the hotel or hospitality industry
• Strong knowledge of operation and secretarial best practices
• Excellent communication and interpersonal skills
• Ability to handle confidential information with integrity
• Able to speak and read Mandarin

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Willingness to travel:

• 50% (Preferred)

Work Location: In person