Tekie Hiring! Full Time Technical Support Executive (NOC) – Entry Level in Federal Territory, Earn up to MYR 2,100 - Ricebowl

Technical Support Executive (NOC) – Entry Level

Location: Jabatan Imigresen Malaysia (HQ)

Work Arrangement: On-site, 24/7 rotating shifts

Key Responsibilities

- Monitor network and security systems using dashboards and monitoring tools

- Observe alerts, alarms, and system notifications

- Perform basic checks and first-level troubleshooting following standard procedures

- Log incidents and updates in the helpdesk system

- Escalate issues to senior engineers or vendors when required

- Follow incident handling and escalation guidelines

- Assist with basic reporting and daily operational logs

- Support on-site coordination with internal teams when incidents occur

Working Hours

- 24/7 shift rotation (including night shifts, weekends, and public holidays)

- On-site work at Immigration HQ

- Shift schedules provided in advance

Minimum Requirements

- SKM, Diploma or Degree in IT, Computer Science, Networking, or related field

- Basic understanding of computer networks and IT systems

- Willing to work rotating shifts

- Responsible, punctual, and able to follow procedures

Preferred (Not Mandatory)

- Basic knowledge of networking concepts (LAN, WAN, firewall, VPN)

- Familiarity with monitoring tools or ticketing systems

- Fresh graduates are welcome to apply

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM1,800.00 - RM2,100.00 per month

Work Location: In person