Hiring! Full Time CUSTOMER SERVICE OFFICER in Sarawak - Ricebowl

About the role

GREATWALL TYRE & BATTERY (SIBU) SDN BHD' is seeking a motivated and customer-focused Customer Service Officer to join our team in our Sibu, Sarawak location. This is a full-time role that will play a key part in delivering excellent customer service and support to our diverse client base.

What you'll be doing

1. Providing friendly and professional customer service, both in-person and over the phone

2. Handling customer inquiries, complaints, and requests in a timely and effective manner

3. Maintaining detailed records of customer interactions and following up on outstanding issues

4. Assisting customers with product selection, order placement, and aftercare support

5. Collaborating with other teams to ensure a seamless customer experience

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds

2. Strong problem-solving and decision-making abilities, with a focus on providing high-quality customer service

3. Proven experience in a customer service or retail role, preferably within the Retail & Consumer Products industry

4. Proficiency in using relevant computer systems and software (MS Office, email, data entry)

5. Ability to work well in a team and adapt to a fast-paced, dynamic environment

6. Excellent attention to detail and a commitment to maintaining accurate records

What we offer

At GREATWALL TYRE & BATTERY (SIBU) SDN BHD', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Opportunities for professional development and career advancement

2. A collaborative and inclusive company culture that values teamwork and innovation

About us

GREATWALL TYRE & BATTERY (SIBU) SDN BHD' is a leading provider of high-quality automotive products and services. With a strong presence in Sibu, Sarawak, we are dedicated to delivering exceptional customer experiences and contributing to the growth and development of our local community.

If you are excited to join a dynamic and customer-focused organisation, we encourage you to apply now.