UNITED CREATION PACKAGING SOLUTIONS (JH) SDN BHD Hiring! Full Time Customer Service Executive in Johor, Earn up to MYR 4,000 - Ricebowl

Key Responsibilities:

1. Customer Support & Relationship Management

• Respond promptly to customer inquiries via phone and email.
• Provide accurate information regarding product specifications, pricing, availability, and lead times for packaging and carton boxes.
• Maintain and strengthen relationships with existing clients.

2. Quotation & Order Management

• Prepare and process quotations, including offset quotations, ensuring accuracy and timely dispatch to clients.
• Maintain master quotation files along with individual customer records and checklists for proper documentation.
• File purchase orders, sales amendments, invoices, and related contract review documents in the sales master files.
• Enter offset purchase orders into the registration master list for proper tracking.

3. Coordination with Production & Logistics

• Coordinate with production, warehouse, and logistics teams to ensure timely order fulfillment.
• Input daily transport reports and provide updates to customers regarding order status.

4. Inventory & Documentation Management

• Manage and control stock inventory, ensuring accurate records and availability for customer orders.
• Maintain accurate customer records, order history, and correspondence for audit and reference purposes.
• Assist management in analyzing customer satisfaction metrics and suggesting improvements.

5. After Sales Support

• Follow up on delivered orders to ensure customer satisfaction.
• Handle complaints and resolve issues in a professional and timely manner.
• Coordinate returns, replacements, or refunds as per company policy.

6. Team Collaboration

• Work closely with sales, production, and logistics teams to meet customer requirements, and supervise and guide the Customer Service team to ensure high performance and service quality.
• Support sales initiatives when required.

Requirements:

• Minimum Diploma or Bachelor's degree in Business, Marketing, Logistics, or related field.
• 1-3 years of experience in customer service, manufacturing background is an added advantage.
• Familiarity with ERP systems is an added advantage.
• Excellent verbal and written communication in English, Mandarin, and Bahasa Malaysia is required; ability to communicate effectively with customers from China is essential.
• Strong interpersonal and relationship building skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Problem-solving skills and ability to handle customer complaints professionally.
• Ability to work under pressure and meet deadlines.
• Team player with a collaborative approach.

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion

Work Location: In person