KOZI SQUARE SDN BHD Hiring! Full Time Guest Service Assistant in Sarawak, Earn up to MYR 2,500 - Ricebowl

Key Responsibilities

• Perform daily Front Office operations, including guest check-in and check-out, in accordance with hotel standard operating procedures (SOPs).
• Provide courteous, professional, and efficient service to all guests at all times.
• Maintain up-to-date knowledge of hotel room types, facilities, outlets, operating hours, and services to assist guest inquiries effectively.
• Handle reservations, walk-in bookings, and online bookings accurately using the hotel reservation system.
• Manage incoming and outgoing calls promptly and professionally, ensuring clear and polite communication.
• Assist in coordinating guest requests, including room preferences, special arrangements, and concierge-related services.
• Liaise closely with Housekeeping to ensure room readiness, cleanliness, and timely updates on room status.
• Identify, handle, and escalate guest complaints or issues to the Supervisor or Guest Service Manager when necessary.
• Ensure all guest information and profiles are accurately updated, including preferences and special notes.
• Process payments, handle cash transactions, and manage credit card transactions in accordance with hotel policies.
• Promote hotel services and facilities to guests and support upselling initiatives to maximize revenue.
• Ensure all guests, including group and tour arrivals, are welcomed warmly and assisted efficiently.
• Maintain confidentiality of guest information and respect guest privacy at all times.
• Be familiar with hotel emergency procedures and respond appropriately in emergency situations.
• Follow all hotel policies, procedures, and grooming standards.
• Ensure proper shift handover by updating logs, reports, and checklists before the end of each shift.
• Maintain effective communication with all departments to ensure smooth operations.
• Perform any other duties as assigned by the Supervisor or Management.

Qualifications & Requirements

• Certificate or Diploma in Hospitality Management or related field.
• Prior experience in Front Office or customer service is an advantage.
• Good command of English and Bahasa Malaysia.
• Ability to communicate in Mandarin is an added advantage.
• Strong communication and interpersonal skills.
• Customer-oriented with a positive and professional attitude.
• Ability to work in a fast-paced environment with attention to detail.
• Willingness to work shifts, including weekends and public holidays.
• Basic computer skills and familiarity with hotel systems is an added advantage.

Job Type: Full-time

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person