FoodZaps Technology Pte Ltd Hiring! Work from Home Technical Support Specialist (Online) in Selangor - Ricebowl

FoodZaps is an Omni-Channel Point of Sale platform that takes offline stores, online.

We are a dynamic and growing team that develop creative and innovative solutions to real-life problems and you will be required to grow with us and have great impact on the design and development of FoodZaps.

Our Team

• Have passion for developing creative solutions in a team, translating abstract concepts into simple solutions. Listen to, understand and adapt to all users
• Demonstrate strong technical design sense across the big picture through to the devilish detail
• Are enthusiastic and keen to join talented peers in innovation
• Want everyone to learn and share knowledge with others to improve our craft
• Are building a culture that is a joy to work in and with

Your Responsibilities

• Answer 1st level support queries and escalate to Support Lead where necessary
• Work with customers in a constructive and helpful way to deliver solutions
• Proactively provide feedback on possible product and workflow enhancements
• Develop the ability to see a customer’s next steps and proactively provide assistance

Required

Excellent written English.
• Excellent customer service and support skills – the ability to listen, be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
• Excellent communication skills – You must be able to convey technical product support to customers of all levels of proficiencies in our tickets as well as knowledge base articles
• Excellent listening and questioning skills, combined with the ability to interact confidently with customers to establish what the problem is and explain the solution
• Collaborate in establishing world-class customer service policies, processes and standards
• A strong sense of urgency – Respond to customers and partners in a fashion that inspires confidence and continued loyalty
• Ability to empower end-users to support themselves using our product and Support Centre
• Ability to evaluate, troubleshoot, and follow-up on issues as well as replicate and document for further escalation
• A desire to learn, master and teach
• Proactively identify and propose solutions for potential issues that users face
• Listen, understand and respond to FoodZaps customer’s and partner’s requirements at Point of Sale

Desired

• At least 2 years or more of technical support and customer service experience.
• Experience using Support ticketing or live chat software.
• Basic knowledge of various online, mobile and desktop platforms; Android, Windows
• Rudimentary familiarity with the concept of an API as a method to extend and connect applications
• Basic understanding of how online SaaS applications provide functionality and value for their customers by utilising the web
• Experience troubleshooting in a SaaS environment with an assertive deploy schedule

FoodZaps hires the best and brightest – only apply if you’re a premier league championship winning player
You will be joining a bright and experienced team who love what they are doing to create a unique experience for our customers.

EXCELLENT COMPENSATION PACKAGE AWAITS THE SUCCESSFUL CANDIDATES.

Contact : Winson (*************)