Hemmersbach Malaysia Hiring! Work from Home IT Services Bid Manager in , Earn up to MYR 13,000 - Ricebowl

Your tasks:

As an IT Service Solutions Architect, you are part of our international business development team, supporting the company’s growth by assisting our Account Directors and Account Managers in winning new global IT Service projects. You take great interest in gaining insight into the sales pursuit phase of IT projects all around the world.

This role requires experience in the IT Services industry, specifically in the areas of onsite field services, technology deployments (IMACs), dispatch services, depot repair, and warehousing/logistics and data center/network/server support. Your CV should reflect experience in these areas.

> Own end-to-end bid lifecycle and ensure on-time, high-quality delivery of all bid deliverables

> In coordination with your assigned Account Director, consult with customers to understand their IT service needs, including an understanding of current state and future state

> Gather and evaluate related data, i.e., locations (country, city, state/province), number of devices, device types, headcount, etc.

> Coordinate with cross-functional departments such as IT, Supply Chain, Operations and Legal

> Translate customer challenges into commercially viable solutions

> Develop pricing strategies considering profitability and competitiveness

> Evaluate ticket data to determine number of incidents and request and time on task, uncovering trends that might influence future state

> Assist in the development of RFP/RFQ responses

> Ability to present and defend proposed solution to senior stakeholders, both internal and external

> Experience in the development of deal pricing, i.e., cost plus, margin calculations, application of currency exchange rates, understanding of various country-level cost factors, ROI modeling, break-even calculations.

> Experience in developing deals that are global in nature. Must have an understanding of how global deals are priced, and impact of such things like NRT/VAT tax and currency exchange rates

> Industry expert that can come to the table with vast knowledge of the IT Field Services environment, including current market pricing for things like onsite service calls, FTE rates, hourly ticket rates, 24x7 after hour rates

> Follow up on submitted proposals, maintain CRM bid management database, updating and tracking bids through the lifecycle of the deal

> Analyze pricing data from industry sources and competitors

> Experience in working with teams that are global in nature, i.e., interacting with colleagues in the Americas, Europe, LATAM, Asia Pacific. (May require some off-shift time to accommodate availability of others)

Our requirements:

>Must be able to work on US time shift.

> Minimum 5 years’ experience in role as a client-facing solution architect in the IT Services industry

> Ability to work within the business hours of region assigned (Americas Central Time)

> Excellent time management skills required. Ability to prioritize competing interests and deliver solutions/pricing within expected timelines

> Creativity and design skills Expert in MS applications (Outlook, Word, Excel, Access, PowerPoint, SharePoint) Experience in Power BI a plus

> Must be proficient with MS Excel. Able to do vlookups, pivot tables, nested if/and/or functions

> Ability to use mapping tools in excel or standalone applications, i.e. Bing maps, 3D maps in Excel

> + if understand AI and AI Agents for purpose of research, automated emails, competitive analysis

> Experience in IT services industry, IT outsourcing, end-user/workplace computing, server/storage, networking and data center environments

> Experience in developing and pricing “as a Service” deals a plus. i.e., Device as a Service, PC as a Service, Infrastructure as a Service

Job Types: Full-time, Permanent

Pay: RM9,500.00 - RM13,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development
• Work from home

Work Location: Remote