- Ipoh Perak Malaysia
Full Time Technical Support Officer Jobs, in SNS Network Ipoh - Ricebowl
Working Location
Job Description
Responsibilities
Responsibilities:
- Provide client support and technical issue resolution on products and services;
- Diagnosing, troubleshooting hardware and software issues and repairing devices;
- Identify and correct or advise on operational issues in clients’ computer systems;
- Understanding customer’s requirements and provide proposals accordingly;
- Perform hands-on configuration of networking equipment such as Wireless Access Points, Switches, Firewall, etc;
- Achieve division target;
- Required to perform onsite service at clients’ locations as and when required;
- Obtain technical certifications that are assigned by Head of Department or Management;
- Arrange, follow up warranty procedures and process for customer on case assigned.
- Perform any ad-hoc tasks which may be assigned from time to time
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, -Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.
- Required language(s): English, Bahasa Malaysia.
- Required skill(s): Hardware & PC troubleshooting, System Administration and Networking.
- CCNA certificate will be added advantage.
- At least 1 year(s) of working experience in the related field is required for this position.
- Able to work extra hours, independently, full responsibility and with minimum supervision.
- Possess own car and a valid car driving license to travel onsite.
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